Patient Access Specialist II

Patient Access Specialist II

Responsible for pre-registration, registration, verification activities and gathering and processing of patient demographic and financial information. Responsible for identifying source of payment and collecting payment and interfacing with insurers, members of the hospital and medical staff. Maintains current knowledge of Federal and State regulatory compliance guidelines and joint commission requirements. Promotes departmental objectives through cooperation and quality performance. Cross training required in multiple administrative support functions and registration points. Works in fast paced, stressful environment requiring staffing weekdays and weekends all hours. Responsible for assisting in training of new hires. Taking on-call as needed.

Education: High School Diploma or GED required. Associate's Degree preferred.

Experience: 2 years of experience in patient access registration, billing cash collection access, registration, billing, cash collections, insurance and/or pre-certification in a medical environment preferred. 1 year of customer service experience in any field required. 1 year of clerical experience in medical office setting preferred. Other related experience may be considered in lieu of medical office experience. Refer to the Life Support Training Policy for additional details.

Licensure: Certified Healthcare Access Associate (CHAA) preferred, required within 2 years of hire.

Additional Skills/Requirements Required: Demonstrated knowledge of insurance plans and coordination of benefits, registration processes, and collection and cash receipting in compliance with regulatory standards, emergency codes and appropriate responses and applicable federal and state healthcare regulations. Excellent interpersonal and communication skills, possesses experience and competency in customer service relation skills. Ability to organize and prioritize work in a stressful environment. Ability to work effectively as a member of a team and individually. Good problem-solving skills. Basic medical terminology. Basic computer skills and experience in patient registration systems.

The incumbent may be asked to perform additional duties as assigned.

Physical Demand Code: Medium to Heavy Physical Demand: The job requires constant standing, frequently walking, and bending/stooping. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull 100 lbs. For any weight over 35 lbs., use Safe Handling Equipment.

May require the use of safety equipment, such as HEPA mask, for infection prevention: Yes

On call responsibilities as directed: Yes

Ability to travel between campus buildings, remote facilities, and out of town as needed: Yes