Client Services Associate

Job Description

Job Description

We are seeking a Client Services Associate to support client communication and help ensure a consistent, professional service experience. This role serves as a key point of contact for day-to-day client needs while coordinating with internal teams to keep requests, updates, and ongoing activities organized.

The Client Services Associate will assist with client inquiries, provide relevant information, coordinate follow-up, and help maintain strong working relationships. This position is well suited for someone who communicates professionally, stays organized, and enjoys working with both clients and internal teams.

Responsibilities

• Serve as a point of contact for routine client questions and service needs
  
• Provide clients with accurate information regarding services, programs, and current initiatives
  
• Coordinate client requests and follow up on outstanding items
  
• Maintain regular communication to provide updates and ensure timely responses
  
• Assist with the preparation of client materials, presentations, and service information
  
• Maintain organized and accurate records of client interactions and activity
  
• Coordinate with internal departments to support client requests and ongoing projects
  
• Monitor open items and help ensure appropriate follow-through
  
• Gather client feedback and communicate relevant information to the team
  
• Assist with scheduling, documentation, and other client-related administrative needs
  
• Develop familiarity with company services and processes to provide informed support
  
• Help maintain a professional and consistent client experience
  
• Support client programs, meetings, and special initiatives as needed
  

Requirements

• Bachelor’s degree or 1–2 years of relevant professional experience
  
• Strong written and verbal communication skills
  
• Excellent interpersonal and relationship-building abilities
  
• Strong organizational skills and attention to detail
  
• Professional and confident when communicating with clients
  
• Ability to prioritize multiple requests and responsibilities
  
• Strong follow-through and problem-solving skills
  
• Comfortable collaborating with multiple internal teams
  
• Ability to learn company services, processes, and procedures
  
• Previous experience in client services, account support, customer service, business operations, hospitality, or another client-facing environment is preferred
  

Benefits
• Comprehensive training and ongoing support
  
• Hands-on client services and account support experience
  
• Professional development opportunities
  
• Collaborative and team-oriented work environment
  
• Exposure to multiple areas of business operations
  
• Opportunities to strengthen communication, organization, and relationship-management skills
  
• Opportunities for continued growth and increased responsibility
  

Milwaukee, WI