Care Management Support Coordinator

Contract Type / Duration: 3-Month Contract

Location: Remote - Nationally Sourced, CST Hours

Work Hours: 8:00 AM 5:00 PM CST, Monday Friday, with a 1-hour lunch

Pay Rate: $22/hour, based on experience

We are seeking a Care Management Support Coordinator II to support care management activities and help ensure members receive appropriate services and continuity of care. This is a high-volume, member-facing call center role focused on conducting Health Needs Assessments (HNAs) through outbound and inbound calls.

The position requires approximately 50 70 outbound calls per day , strong communication and documentation skills, and the ability to manage multiple tasks in a fast-paced healthcare environment.

• Conduct outbound and inbound calls with members to complete Health Needs Assessments.

• Engage members regarding their care needs, services, resources, questions, and next steps.

• Coordinate care activities with care managers, healthcare providers, community organizations, members, and caregivers.

• Identify member needs and make appropriate referrals to Care Managers, Disease Managers, and community-based organizations.

• Provide education regarding available healthcare benefits and resources.

• Support member and provider inquiries related to care plans and services.

• Document member interactions, assessments, care needs, and activities accurately.

• Maintain member records in accordance with applicable requirements and guidelines.

• Communicate with care managers, practitioners, and other team members to support continuity of care.

• Work effectively in a high-volume environment while meeting productivity and quality expectations.

1. High-volume healthcare customer service experience - Strong phone communication, documentation, multitasking, and member engagement skills.

2. Microsoft Office and technical proficiency - Working knowledge of Excel, Word, Outlook, and remote-work technology; comfortable working with dual monitors.

3. Managed care or healthcare experience - 2 3 years of managed care, health insurance, or relevant healthcare/physician office experience, preferably with Medicare/Medicaid.

• Experience working directly with healthcare providers and/or patients.

• Medicaid experience.

• Experience completing Health Needs Assessments.

• Strong organizational and time-management skills.

• Problem-solving and adaptability in a high-volume environment.

• Experience working independently in a remote call center environment.

Required: High school diploma or GED.

Preferred: Bachelor's degree, but not required.

None required.

• Approximately 50 70 outbound calls per day .

• Maintain a 90% or higher call audit score .

• Maintain a 90% or higher Health Needs Assessment audit score .

• Meet established screening and productivity requirements.

Training is approximately 3 weeks , Monday Friday, 8:00 AM 5:00 PM CST , with a 1-hour lunch.

Training requires cameras to be on , and candidates should be prepared for a full-time training schedule without time off during the training period.

• Remote position; candidates may be sourced nationally but must work CST hours.

• Opportunity to extend the contract may be available based on business needs and performance.

• This position is not expected to convert to a permanent position.