Strategic Account Manager, Client Success

Strategic Account Manager, Client Success Labcorp is a leading global life sciences company that provides vital information to help doctors, hospitals, pharmaceutical companies, researchers, and patients make clear and confident decisions. Responsibilities Support a diverse portfolio of key accounts by nurturing and managing growth, profitability, retention, and satisfaction. Build and maintain lasting professional relationships with Labcorp | Invitae’s clients. Partner with Sales in proactive key account management. Support the account renewal process and test utilization by driving performance, growth, expanding the use of Labcorp | Invitae’s products and services, and maximizing retention. Support onboarding of key accounts and lead generation. Lead clients through the implementation process, managing timelines and the delivery of key milestones; coordinate internally to ensure successful launches of new/updated products, services, and policies. Drive the account strategy, planning, and execution by developing strategic account plans that outline metrics, client goals, and the client journey, ensuring success in collaboration with the Team Lead and cross‑functional teams. Create and present quarterly business reviews to client executives that highlight key trends and tell a compelling data‑driven story. Maximize member enrollment, utilization, and engagement by developing and overseeing client marketing campaigns and new product launches. Support Labcorp | Invitae’s revenue generation through timely implementations and tracking account health of KPIs, SLAs, projections, upsells, and renewal/revenue targets. Work collaboratively with cross‑functional teams including Product, Medical Affairs, CS, Sales, Marketing, Legal, Finance, and Engineering. Develop planning and solutions based on specific challenges involved. May work with employers, brokers, channel partners, and health plans to create strategies and plans. Minimum Requirements Associate’s Degree. 2 or more years of experience in account management or client services role with healthcare providers. Preferred Requirements Bachelor’s Degree. Proficiency using Salesforce, PowerPoint, Microsoft Suite. Experience in healthcare, handling PHI, understanding of HIPAA guidelines, life sciences, or biotech. Excellent written and verbal presentation skills and engaging interpersonal skills. Ability to develop relationships with a broad range of stakeholders. 10‑20% travel to conferences, client meetings, benefit fairs, trainings, etc. Understanding of upselling and identifying expansion opportunities for all assigned clients to drive revenue. Ability to prioritize and manage multiple tasks and share learnings with leadership and team members. Experience in client implementation. Presentation skills and business acumen to lead discussions. Experience running reports and analyzing data to support customer needs. Analytical and problem‑solving skills to influence and obtain buy‑in on recommendations. Additional Job Standards 10‑20% travel required. Ability to prioritize and manage multiple tasks. Must be able to work collaboratively with cross‑functional teams. Application Window Application window closes on July3,2026. Pay Range $75,000–$90,000 annually. Benefits Medical Dental Vision Life

STD/LTD

401(k) Paid Time Off (PTO) or Flexible Time Off (FTO) Tuition Reimbursement Employee Stock Purchase Plan Equal Opportunity Employer Labcorp is proud to be an Equal Opportunity Employer. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, family status, marital status, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. #J-18808-Ljbffr LCA Lab. Corp. of America