Salesforce Business Analyst

Job Title:

Salesforce Business Analyst (State Government / Public Sector)

Location:

Albany, NY (Hybrid) Duration:

30 Months Employment Type:

Contract Interview Type:

Virtual Job Description: We are seeking an experienced

Salesforce Business Analyst

for a long-term (30-month) hybrid engagement with the

State of New York

in Albany, NY. The ideal candidate will have 7+ years of hands-on experience in business analysis, requirements management lifecycle, Salesforce OmniStudio, and Public Sector solutions. Key Responsibilities: Elicit, analyze, and document stakeholder business needs using process mapping, use cases, swim lane diagrams, wireframes, and UI specifications.

Manage requirements throughout the Requirements Management Lifecycle, including traceability, baselines, and change control.

Leverage Salesforce OmniStudio and Public Sector solutions to design functional and technical workflows.

Collaborate with application architects and dev teams to resolve conflicting requirements in an Agile/SCRUM environment using Jira.

Create comprehensive test plans, test cases, and lead User Acceptance Testing (UAT) sessions with business end-users.

Required Experience & Qualifications: 84+ Months (7+ Years)

of Business Analysis experience in requirements gathering, process mapping, and creating software development artifacts.

60+ Months (5+ Years)

managing requirements traceability, baselines, change control, and creating test plans/UAT execution.

24+ Months

of hands-on experience with

Salesforce OmniStudio

and

Public Sector solutions

.

12+ Months

of experience using

Jira

in an Agile/SCRUM framework.

Certifications (Mandatory/Preferred): Salesforce Certified Business Analyst, Administrator, or Developer.

IIBA CBAP (Certified Business Analysis Professional).

Location Requirement:

Must be able to report on a hybrid schedule in Albany, NY 12203. How to Apply: Interested candidates, please email your updated resume and contact details to

View email address on click.appcast.io

.