Operations Specialist

Overview Range USA is the leading indoor gun range and retail operator in the nation. We are motivated to provide the easiest and best customer service in the USA. We believe every member of our team contributes to our success and every single customer should have a great experience at our stores and online. Join us as we continue to grow throughout the nation. At Range USA, you have an opportunity to make a big difference in our mission. Position Position Title: Operations Specialist Reports To: Assistant Store Leader Classification: Full-Time / Non-Exempt / Hourly Role Summary The Store Operations Specialist plays a critical role in supporting store performance through execution of inventory management, compliance, and operational processes. This role ensures product availability, pricing accuracy, and adherence to all federal, state, and local firearm regulations, while maintaining organized and efficient backroom and administrative operations. Working closely with store leadership, this position drives operational excellence across receiving, inventory control, compliance tracking, and customer order fulfillment. Responsibilities Inventory & Merchandising Execution Support store sales by maintaining visual standards in the store, to include merchandise presentation, pricing, promotions, and signage. Maintain visual and merchandising standards across the sales floor. Conduct inventory counts, cycle counts, and audits to ensure accuracy. Monitor and resolve out-of-stock conditions and inventory discrepancies. Receiving & Inventory Control Receive and process all incoming inventory, including firearms, transfers, and e-commerce orders, in a timely and accurate manner. Maintain a clean, organized, and audit-ready receiving area. Process inventory adjustments and goods issues to ensure proper system accuracy. Execute weekly and monthly reporting, including negative inventory and margin reports. Compliance & Regulatory Support Support compliance with all ATF, OSHA, and internal safety policies and procedures. Perform compliance checks including 4473 form reviews, bound book management, for documentation accuracy and compliance tracker. Assist with audits, corrections, and required customer follow-up. Customer Order & Service Support Manage e-commerce orders and layaways, ensuring timely processing and customer communication. Support firearm service and repair programs, including tracking, parts coordination, and follow-up. Ensure all customer transactions related to layaway and ecommerce are completed timely. Operational Support Partner with leadership to maintain appropriate supply levels (targets, PPE, office supplies, ATF forms). Conduct case audits to ensure proper representation of in-stock firearms. Support overall store operations to ensure a safe, compliant, and high-performing environment. Desired Skills & Experience Possess the following core values: Curious, Passionate, Do It Right, Service. High School Diploma or equivalent required. 2+ years of retail, inventory, or operations experience (specialty retail preferred). Working knowledge of inventory systems and POS platforms. Proficiency in Microsoft Office (Word, Excel, Outlook). Strong attention to detail with a focus on accuracy and compliance. Effective communication and organizational skills. Ability to work a flexible schedule, including nights, weekends, and holidays. Employee Benefits Medical, Dental, Vision Health Insurance Free Elite Membership (Unlimited Shooting) Industry Leading Online and Store Discounts Free Classes Ability to Utilize Manufacturer Programs No firearm experience needed: We Offer Paid Training Physical Demands Extended periods of standing Ability to lift and/or push up to 50 lbs. regularly Ability to work at heights up to 10 feet NOTE: This job description may be changed or updated as necessary and is not inclusive of all the duties and responsibilities that may be expected to be performed. #J-18808-Ljbffr