Business System Analyst

Responsibilities
• Support CarLOS / VLOS origination activities, ensuring accurate setup, processing, and maintenance of origination-related workflows.
• Assist with production support analyst duties, including issue triage, incident investigation, root-cause analysis, and resolution coordination.
• Monitor system performance and business processes to ensure smooth day-to-day operations.
• Work with cross-functional teams to resolve production issues and minimize business disruption.
• Document issues, fixes, and support procedures for recurring operational activities.
• Validate data, transactions, and system outputs related to origination processes.
• Participate in testing, deployment support, and post-release verification when needed.
• Communicate status updates clearly to stakeholders and escalate critical issues appropriately.


Required Skills
• Experience in CarLOS / VLOS origination or related financial/loan origination systems.
• Strong production support analyst experience.
• Good understanding of incident management, problem management, and support workflows.
• Ability to analyze logs, data, and system behavior to identify issues.
• Strong communication, coordination, and documentation skills.
• Ability to work in a fast-paced support environment.


Preferred Qualifications
• Experience supporting enterprise origination platforms.
• Knowledge of SQL, reporting tools, or support ticketing systems.
• Exposure to UAT, release support, and production monitoring.