Operations Analyst

Payment Network Expense and Operations Analyst, Vice President (Hybrid)Citi is looking for a Payment Network Expense and Operations Analyst to take ownership of financial oversight and billing operations across Mastercard and Visa network relationships. In this role, you will sit at the intersection of finance, product, and technology — identifying opportunities to improve expense management and strengthen financial controls across Citi's card payment operations. Your analytical expertise and understanding of card payment economics will directly shape the accuracy, efficiency, and integrity of network billing at scale.Responsibilities include:Review, validate, and reconcile monthly and weekly invoices from Mastercard and Visa to confirm that charges are accurate and consistent with contractual agreements.Investigate billing discrepancies, identify root causes, and coordinate resolution with internal teams and external network partners to ensure timely and accurate outcomes.Develop monthly and annual network expense reports, surfacing key business drivers, emerging cost trends, and fee changes derived from network rules and bulletins.Monitor network pricing, fees, assessments, and service charges to verify ongoing compliance with negotiated terms and flag deviations for action.Translate contract pricing terms into operational billing controls and validation processes to support effective contract implementation.Partner with Finance and Product teams to incorporate billing changes into financial forecasts and assess the cost impact of new products, initiatives, and capabilities.Identify and implement improvements to expense management workflows, including automation of manual processes and strengthening of financial controls.Maintain clear, accurate documentation of billing methodologies, controls, and operating procedures to support consistency and audit readiness.Required qualifications and skills include:6–10 years of experience in financial analysis, expense management, or network billing operations within financial services or payments.Hands-on experience managing billing relationships with Visa, Mastercard, or other card payment networks.Demonstrated ability to analyze complex billing data, identify discrepancies, and drive resolution with cross-functional stakeholders.Advanced proficiency in Microsoft Excel and PowerPoint, applied to financial modeling, reporting, and executive-level communication.Ability to manage competing priorities and meet deadlines in a fast-paced environment where requirements can shift rapidly.Clear and concise written and verbal communication skills, with the ability to present financial findings to non-specialist audiences.Bachelor's degree or equivalent university qualification in finance, business, or a related field.Beneficial skills and qualifications include:Master's degree in finance, business administration, or a related discipline.Familiarity with card payment economics, network fee structures, and assessment methodologies.Experience supporting contract implementation by converting pricing terms into operational controls and billing validation frameworks.What we offer:Hybrid working model — 3 days in the office and 2 days working remotely, giving you flexibility without losing connection to your team.Exposure to senior finance, product, and technology stakeholders, with the opportunity to influence forecasting and strategic decision-making.Access to Citi's global learning and development resources to support your continued professional growth and career progression.Wellbeing and financial wellbeing support programs designed to help you perform at your best inside and outside of work.A performance-driven environment where your contributions are recognized and your analytical impact is visible across the business.Apply today to bring your network billing expertise to a global team where your analytical rigor will shape financial performance at Citi.