Operations Analyst

As a OneMain Operations Analyst, you will be involved in decisions on controlling business risks, staff results, and the provision of quality service to customers and merchants. This position requires outstanding customer service and provides an excellent opportunity for professional growth and increased responsibility. The successful candidate will be in contact with staff, co-workers, internal departments and vendors.

In the Role:

• Identify and arrange Key Performance Indicator data in an organized and translatable format

• Develop and maintain process maps for processes/functions within organization, ensuring clear representation of decision points, decision makers and control points.

• Utilize analytics to support decision making which may include but is not limited to employee scheduling and incentive rewards.

• Proactively communicate with Management and Team Members to minimize expense and maximize our customer’s experience.

• Facilitate meetings and provide trend analysis to Managers to discuss reporting and priorities.

• Utilize analytics to recommend solutions, improve processes, FTE productivity and overall efficiencies.

• Understand business strategies and effectively collaborate with peer groups to evolve reporting.

• Identify and escalate to management any analytical observations that provide risk to any business area. To include, but not limited to: quality, compliance risk, agent mishandling, system limitations, etc.

• Maintain awareness of company policies and procedures, federal and state laws as well as providing guidance to employees to ensure compliance.

• Monitor competitive activity and trends for supported business and formulate competitive solutions to meet or exceed goals.

• Foster a high energy, high performing team culture with exemplary customer service standards.

Requirements

• High School / GED Diploma

• Strong work tenure: three to five (3-5) years’ experience in office administration

• Superior problem solving and research skills

• Excellent verbal and written skills

• Ability to work full time hours and occasionally arrive early or stay during evening hours to support an internal or external event

• Attention to detail, good judgment, flexibility in handling multiple tasks

• Ability to maintain confidentiality and sensitive information

• Proficient in basic MS office applications

• Energetic and eager to tackle new projects and ideas

Preferred:

• Previous experience in a production environment preferred.

Location:

• Wilmington, DE - Hybrid

• Ft. Mill, SC - Hybrid

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances

• Up to 4% matching 401(k)  

• Employee Stock Purchase Plan (10% share discount)  

• Tuition reimbursement  

• Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date)

• Paid sick leave as determined by state or local ordinance, prorated based on start date

• Paid holidays (7 days per year, based on start date)

• Paid volunteer time (3 days per year, prorated based on start date)

The following criteria are used as eligibility guidelines to apply for an open position:

Team Members should possess the minimum requirements of the position;

Team Members must be in their current role for at least 12 months;

Team Members must not be on active Disciplinary Notice; and

Team Members must be performing their current job satisfactorily.

Team Members interested in transferring to other locations and/or business units can discuss details with the recruiter after applying or contact HR Connect for further information.

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identify, national origin, age, marital status, protected veteran status, or disability status.