Software Engineer 4 - ServiceNow

Software Engineer 4 - ServiceNowJob#: 3043798Job Description:Software Engineer 4 (AI Test Engineer - React / IAM)LocationCharllotte, NC / Dallas, TX / Minneapolis, MN / Chandler, AZ / Des Moines. IA, Raleigh, NCJob SummaryThe Identity and Access Management (IAM) Tools Engineering team is seeking a highly motivated and technically skilled Software Engineer 4 (AI Test Engineer) to support the development and delivery of next-generation AI-enabled identity solutions. This role will focus on quality engineering, test automation, AI/ML validation, and enterprise application testing for strategic IAM initiatives including access automation, identity governance, self-service access management, and AI-driven identity platforms.The ideal candidate will possess a strong background in software engineering, automated testing, AI/ML validation, and modern web application development utilizing React and Java. This individual will partner closely with engineers, product owners, business stakeholders, and end users to develop and execute comprehensive testing strategies that ensure secure, scalable, and high-quality solutions within a highly regulated enterprise environment.This position requires a proven ability to design and develop automation frameworks, integrate testing into CI/CD pipelines, validate AI model behavior, and drive quality initiatives across enterprise modernization programs.Key ResponsibilitiesSoftware Engineering & Technical LeadershipLead complex technology initiatives with enterprise-wide impact.Participate in developing engineering standards, best practices, and quality frameworks for large-scale platforms and applications.Design, develop, test, debug, and document software solutions supporting IAM and enterprise automation initiatives.Evaluate and review technical solutions against business requirements, architecture standards, and strategic objectives.Drive adoption of modern engineering practices, emerging technologies, and automation capabilities.Mentor engineers and quality assurance professionals while providing technical leadership across projects.AI Testing & Quality EngineeringDevelop and implement comprehensive test strategies tailored to AI/ML systems and intelligent applications.Define and measure quality metrics focused on:Model AccuracyFairnessExplainabilityRobustnessPerformanceSecurityDesign and execute test plans covering:Functional TestingIntegration TestingSystem TestingPerformance TestingSecurity TestingBias & Fairness TestingData Quality ValidationAPI TestingValidate AI model outputs, prompt-response accuracy, contextual understanding, and expected system behavior.Evaluate model latency, throughput, scalability, and resilience under varying workloads.Perform security-focused testing and vulnerability assessments of AI-enabled applications.Identify model vulnerabilities, testing gaps, and potential biases while ensuring responsible AI outcomes.Support AI operationalization initiatives by validating model performance and reliability throughout the software development lifecycle.Automation Engineering & DevOpsDesign, develop, and maintain automated testing frameworks for enterprise web applications and AI/ML workflows.Create test automation solutions using:ReactJavaScriptJavaRelated modern development technologiesIntegrate automated testing into CI/CD pipelines utilizing tools such as Jenkins and GitHub Actions.Develop reusable automation components that improve quality coverage and testing effectiveness.Support DevOps and DevSecOps initiatives through automated quality controls and continuous testing practices.Partner with engineering teams to improve automation framework adoption and test execution reliability.IAM & Enterprise Platform TestingSupport testing and validation of Identity and Access Management (IAM) applications and platforms.Validate functionality supporting:Access AutomationEnterprise Access Request PortalsPrivileged Access Management (PAM)Identity GovernanceAttribute-Based Access Control (ABAC)Agentic Identity InitiativesEnsure seamless integration between identity platforms, APIs, cloud services, and enterprise systems.Partner with business and technology teams to validate security controls and access management functionality within highly regulated environments.Collaboration & DeliveryCollaborate closely with engineers, architects, product managers, project managers, business analysts, and stakeholders.Participate in Agile delivery processes and Scrum ceremonies.Review requirements, user stories, and acceptance criteria to ensure complete testing coverage.Create detailed end-to-end testing scenarios covering interfaces, integrations, workflows, and business processes.Document, prioritize, and track defects through resolution.Communicate testing status, quality risks, and delivery progress to technical and non-technical audiences.Partner with internal and external subject matter experts to ensure successful product delivery.Required Qualifications5+ years of Software Engineering experience or equivalent demonstrated through work experience, military experience, training, or education.5+ years of software testing experience supporting enterprise web applications.Strong software development experience utilizing:ReactJavaJavaScriptExperience supporting enterprise IAM applications, automation initiatives, and large-scale technology modernization efforts.Hands-on experience building and maintaining automated testing frameworks.Experience integrating automated testing into CI/CD pipelines utilizing Jenkins, GitHub Actions, or similar tools.Experience with:Functional TestingIntegration TestingSystem TestingPerformance TestingStress TestingSecurity TestingExperience testing REST APIs utilizing Postman or similar tools.Familiarity with Git and modern version control practices.Experience implementing and maintaining quality assurance processes for enterprise software applications.Strong analytical, troubleshooting, and problem-solving skills.Excellent communication and stakeholder management abilities.Preferred QualificationsExperience validating AI/ML systems, Large Language Models (LLMs), prompt-response workflows, and AI-enabled applications.Understanding of:Machine LearningNeural NetworksNatural Language Processing (NLP)Generative AIModel EvaluationPrompt EngineeringExperience with data validation, data quality assurance, and large-scale dataset testing.Experience performing application security testing, vulnerability assessment, secure software validation, and secure development lifecycle practices.Experience with cloud-native applications deployed in:Microsoft AzureGoogle Cloud Platform (GCP)AWSExperience supporting DevSecOps initiatives and enterprise automation programs.Experience with:SeleniumSpecFlowVulcanSimilar automated testing frameworksExperience with Atlassian products including Jira and Confluence.Experience working within highly regulated enterprise environments.Ability to operate effectively within geographically distributed teams and matrixed organizations.Desired Candidate ProfileThe ideal candidate will bring a blend of modern software engineering, AI testing, automation engineering, and IAM domain expertise. Successful candidates will have experience supporting large-scale enterprise modernization initiatives, validating AI-enabled applications, developing test automation frameworks, and delivering secure, high-quality software solutions in complex regulated environments.Software Engineer 4 (ServiceNow GRC / IRM Developer)LocationCharllotte, NC / Dallas, TX / Minneapolis, MN / Chandler, AZ / Des Moines. IA, Raleigh, NCJob SummaryThe organization is seeking a highly skilled Software Engineer 4 (ServiceNow GRC / IRM Developer) to support the design, development, implementation, and enhancement of enterprise ServiceNow Governance, Risk, and Compliance (GRC) solutions. This individual will serve as a senior technical contributor responsible for developing scalable ServiceNow capabilities, supporting risk management initiatives, and driving strategic technology solutions across the enterprise.The ideal candidate will have deep expertise in ServiceNow development, configuration, and administration, with a strong focus on Governance, Risk, and Compliance (GRC), Integrated Risk Management (IRM), and enterprise risk programs. This role requires strong technical leadership, hands-on development experience, and the ability to partner with business stakeholders and technology teams to deliver complex enterprise solutions.Key ResponsibilitiesServiceNow Development & EngineeringLead complex technology initiatives with enterprise-wide impact.Design, develop, configure, test, debug, document, and support ServiceNow solutions.Develop scalable and maintainable ServiceNow applications that align with business and regulatory requirements.Participate in defining ServiceNow development standards, governance models, and engineering best practices.Evaluate and recommend technical solutions that support strategic business objectives and enterprise architecture requirements.Collaborate with architects, developers, administrators, and business stakeholders to deliver high-quality solutions.ServiceNow GRC / Integrated Risk ManagementConfigure and enhance ServiceNow Governance, Risk, and Compliance (GRC) capabilities.Support implementation and customization of the Integrated Risk Management (IRM) module.Design and implement workflows supporting risk identification, assessment, remediation, and compliance processes.Partner with business stakeholders to gather requirements and translate them into scalable ServiceNow solutions.Ensure solutions align with enterprise governance, risk, audit, and compliance requirements.Support enterprise vulnerability management, remediation tracking, risk assessment, and compliance reporting activities.Platform Configuration & CustomizationDevelop and maintain:Business RulesClient ScriptsScript IncludesUI PoliciesUI ScriptsData PoliciesAccess Control Lists (ACLs)Configure ServiceNow applications utilizing both out-of-the-box functionality and custom development.Troubleshoot medium to complex platform configuration and scripting issues.Create and maintain technical documentation and solution designs.Integrations & AutomationDesign and maintain integrations between ServiceNow and enterprise applications.Utilize ServiceNow APIs and integration frameworks to enable automated business processes.Develop and support Flow Designer solutions to automate workflows.Implement and maintain automated testing solutions utilizing ServiceNow Automated Test Framework (ATF).Support platform optimization initiatives through automation and process improvements.Integrate ServiceNow with enterprise security platforms, governance systems, compliance tools, and third-party applications utilizing APIs and workflow automation capabilities.Enterprise Security & Risk SolutionsSupport ServiceNow-based Governance, Risk, and Compliance (GRC), Integrated Risk Management (IRM), and Third-Party Risk Management (TPRM) initiatives.Implement workflows supporting vulnerability response, remediation lifecycle management, cybersecurity processes, and enterprise security programs.Collaborate with security, audit, compliance, and risk management teams to improve governance and operational effectiveness.Support application security, vulnerability management, and enterprise security tooling initiatives through ServiceNow platform capabilities.Technical LeadershipProvide guidance and mentorship to junior developers and team members.Participate in code reviews and promote development best practices.Collaborate with senior technology leaders and subject matter experts to resolve complex technical challenges.Drive continuous improvement initiatives focused on platform stability, scalability, and performance.Influence engineering decisions and contribute to enterprise ServiceNow development standards.Required Qualifications5+ years of Software Engineering experience or equivalent combination of work experience, education, military experience, or training.Active ServiceNow Certified Application Developer (CAD) certification.Active ServiceNow Certified System Administrator (CSA) certification.Experience supporting ServiceNow Governance, Risk, and Compliance (GRC) solutions.Experience configuring and customizing Integrated Risk Management (IRM) capabilities.Strong ServiceNow development experience within a large enterprise environment.Experience designing, developing, testing, and supporting ServiceNow applications and workflows.Strong proficiency with:JavaScriptServiceNow ScriptingServiceNow APIsExperience troubleshooting and resolving complex platform issues.Excellent analytical, problem-solving, and communication skills.Preferred QualificationsEnterprise Security & ServiceNow Risk ExperienceExperience supporting ServiceNow-based Governance, Risk, and Compliance (GRC), Integrated Risk Management (IRM), vulnerability management, and remediation programs.Experience implementing ServiceNow workflows supporting enterprise security, audit, compliance, and risk management initiatives.Strong understanding of ServiceNow platform architecture, ServiceNow engineering best practices, and enterprise-scale ServiceNow implementations.Experience supporting vulnerability response, remediation lifecycle management, cybersecurity workflows, and enterprise security programs.Experience integrating ServiceNow with enterprise applications, security platforms, and third-party tools utilizing REST APIs, Flow Designer, and automation frameworks.Experience supporting governance, risk, compliance, audit, and regulatory programs within highly regulated enterprise environments.Experience developing automation solutions that improve operational efficiency, compliance reporting, and risk management processes.Knowledge of DevSecOps practices, automation engineering, and security tool integration.Experience supporting enterprise modernization initiatives and large-scale technology transformation programs.Additional Preferred ExperienceExperience implementing ServiceNow solutions across multiple platform modules.Experience with Third-Party Risk Management (TPRM).Experience utilizing:Flow DesignerIntegration HubService CatalogREST/SOAP APIsAutomated Test Framework (ATF)Knowledge of Agile methodologies and DevOps practices.Experience working within highly regulated financial services or enterprise environments.Experience leading ServiceNow modernization and transformation initiatives.Desired Technical SkillsServiceNow PlatformServiceNow DevelopmentServiceNow AdministrationServiceNow GRCIntegrated Risk Management (IRM)Third-Party Risk Management (TPRM)ServiceNow Platform ArchitectureServiceNow Workflow DevelopmentFlow DesignerServiceNow APIsAutomated Test Framework (ATF)Development & EngineeringJavaScriptREST APIsSOAP APIsApplication DesignWorkflow EngineeringPlatform ConfigurationAutomation DevelopmentAutomation Framework DevelopmentSecurity & RiskVulnerability ManagementVulnerability ResponseRemediation Lifecycle ManagementEnterprise Security ToolsApplication Security GovernanceRisk & ComplianceAudit ManagementSecurity AutomationCybersecurity WorkflowsSecurity Tool IntegrationDevSecOpsPlatform ConfigurationBusiness RulesClient ScriptsScript IncludesUI PoliciesUI ScriptsData PoliciesACLsDesired Candidate ProfileThe ideal candidate is a senior ServiceNow engineer with deep expertise in Governance, Risk, and Compliance (GRC), Integrated Risk Management (IRM), and enterprise platform engineering. This individual possesses hands-on experience developing and configuring ServiceNow solutions, integrating security and risk management workflows, and supporting enterprise compliance and remediation programs.Successful candidates will demonstrate strong knowledge of ServiceNow platform architecture, workflow automation, vulnerability management processes, enterprise security tooling, and large-scale technology modernization efforts. Experience delivering solutions within highly regulated environments and partnering with security, compliance, audit, and risk stakeholders will be highly valued.Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.