IT Help Desk Technician

This role is onsite in Montebello, CA 5 days a week

Partnering with Aquent, we represent a leading, award-winning manufacturer in the food industry, renowned for over two decades of commitment to quality, safety, and innovation. This organization plays a crucial role in strengthening the supply chain for customers, driven by the belief that its people are its greatest strength.

Are you a problem-solver who thrives on supporting users and driving operational excellence in a dynamic production environment? We’re seeking a dedicated technical support professional to join a close-knit team where your expertise will have a direct and significant impact. In this vital role, you will be the primary onsite technical resource, ensuring the reliable operation of critical systems across both office and production areas. You’ll contribute directly to improving data accuracy, supporting continuous improvement initiatives, and keeping essential technology running smoothly, making a tangible difference in daily operations.

**Key Responsibilities:**

Technical Support & System Administration
* Install, configure, troubleshoot, maintain, and optimize computers, peripherals, printers, scanners, and mobile devices.
* Provide day-to-day support for desktop operating systems, productivity suite applications, and production-related technology.
* Troubleshoot hardware, software, network, and connectivity issues.
* Configure and maintain antivirus and endpoint security solutions.
* Support user account management, permissions, group policies, and password management within directory services.
* Maintain IT asset inventory, including laptops, desktops, mobile devices, and related equipment.
* Support wireless networking, third-party applications, and mobile device management.
* Manage support tickets and ensure timely response and resolution.
* Create and maintain technical documentation, knowledge base articles, and standard operating procedures.
* Support employee onboarding and offboarding, including account creation, equipment setup, asset recovery, and license management.

Production Systems & Operations Support
* Assist with enterprise resource planning system implementation, maintenance, and continuous improvement efforts.
* Support data entry accuracy and system integrity across production and business processes.
* Help track, analyze, and report operational Key Performance Indicators (KPIs).
* Work with production teams to identify and resolve technology-related issues affecting operations.
* Provide administrative and technical support to Operations as needed.
* Collaborate with departments to improve efficiency through technology and process improvements.

**Must-Have Qualifications:**

* High School Diploma or GED.
* Minimum 1 year of Help Desk, Desktop Support, or Technical Support experience.
* Strong troubleshooting and problem-solving skills.
* Proficiency with desktop operating systems and productivity suite applications.
* Experience using spreadsheet applications.
* Excellent verbal and written communication skills.
* Strong organizational skills and attention to detail.
* Ability to prioritize multiple tasks in a fast-paced environment.
* Ability to work independently and as part of a team.
* Ability to lift and move equipment weighing up to 50 pounds.
* Successful completion of background check and drug screening.

**Nice-to-Have Qualifications:**

* Experience supporting technology in a manufacturing or industrial environment.
* Working knowledge of:
* Directory services.
* Network domain management and policy configuration.
* Fundamental networking protocols.
* Wireless networking.
* Network security appliances.
* Various operating systems and mobile devices.
* Experience with enterprise resource planning systems and manufacturing software.
* Understanding of AI tools and platforms used in business environments.
* Experience supporting multifunction printers, scanners, and production-related hardware.
* Strong customer service mindset with exceptional interpersonal skills.
* Ability to work effectively in situations with limited direction and changing priorities.

**What We Offer:**

Join a team where your career can truly flourish! We offer competitive compensation and exciting career growth opportunities within a collaborative and supportive team environment. You’ll have the chance to make a meaningful impact in a growing manufacturing company, building a stable, long-term career with an industry leader.

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