Field Service Technician

Job TitleMaintains and repairs telecommunication equipment, associated computers, networking, and electronic equipment and installs all Securus' products, features and equipment. Position also provides support to our tablet customers by assisting in administering the program by making sure tablets are fully utilized and proper inventories are maintained, and extra inventory or damaged inventory is returned. Travels from location to location to resolve issues as stated above but could also serve as an onsite technician for a particular customer providing both technical and administrative duties or as a hybrid technician who is both on site and roving. Provides installation assistance, training or troubleshooting assistance to a FSA and/or FST1.Job PurposeMaintains and repairs telecommunication equipment, associated computers, networking, and electronic equipment and installs all Securus' products, features and equipment.Essential DutiesRepairs, maintains, programs and installs telecommunications hardware, associated LAN/WAN/networking hardware/software, various electronic equipment and wiring per specifications, codes, standards and operational procedures in correctional facilitiesRepairs/installs phones, kiosk, video terminals, WAP's, tablets and other required equipment within correctional facilities within assigned area of responsibility.Maintain and provide operations support for site surveys, pre-bid meetings and/or sales conferencesCommunicates with dispatchers to receive work assignments and provides dispatchers with ETA for arrival and departure informationTroubleshoots situations where standard procedures have failed in isolating or resolving problems while interfacing with multiple departments for problem resolutionRequired to assist in educating and training Securus customers, providing information to technical support and following direction given on Securus products & servicesProvide administrative services on as needed basis or when dedicated to a particular customer: data entry including PIN/PAN, blocks/unblocks, customer reporting, training, providing CDR reports, assisting with video visitation and burning recordings and/or video to CD/DVD per subpoena and testifying in court when requiredMaintains inventory of equipment and tools · Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.)Demonstrates proficient skills with telephony–pulling cable, terminating cable, trouble shoot wiring, loading configuration files, install and maintain all Securus equipmentKnowledge, Skills, and AbilitiesDemonstrate the proficient understanding of the customers' service needs and work to improve the operation of their facility with regard to all of Securus products such as: Inmate Calling System, Video Visitation, Kiosk and/or TabletsWorking knowledge and the ability to learn of all applicable practices, standards and codes (electrical, cabling, fiber, wireless, networking, conduit, industry, and Securus equipment)Ability to work all tasks to completion with a high sense of urgency and the highest work qualityNegotiates alternatives means of resolving issues and escalates issues when necessary.Responds to requests from management and customers via phone, e-mail and/or with reportingAdheres to Field Service Standards and all Company policies.Self-starting, able to self-train on telephony-based product lineExcellent ability at multi-tasking, setting priorities and tracking issues concurrentlyStrong communications skills, written and verbal, for working with customers, dispatchers, technical support, specialists, other field technicians and managementMinimum QualificationsHigh school diploma or GED3 years of installation repair and maintenance of telecom and networking devices.Experience working with Windows OS, VOIP, Adtran Fortinet, AOS, Cisco IOS and wireless technologyTelephony experience - including but not limited to: pulling cable (Cat3 & Cat5), terminations (110, 66, Krone, RJ11 & RJ45) up to 100 pair cables and troubleshooting wiring / T1 / CO dial tone problemsExperience and knowledge of network (cat3, cat5, cat6) cabling configuration, troubleshooting and installation standards.Preferred QualificationsExperience in conduit bending (EMT and Rigid)Microsoft Certifications (A+, N+, MCSE etc…)Cisco Certifications (CCNA etc…)Electronics / Electrical Certification or Degree6 years or more of related experienceWireless technology experienceFiber termination experiencePrevious experience working in law enforcement or correctional environmentPhysical RequirementsStanding, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools. May be required to lift up to 45 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Salary and BenefitsAt Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.$24.89 -$28.37/hrHealth Insurance401(k)DisabilityLife InsurancePaid Time OffVoluntary BenefitsAventiv Privacy Policy Employment PolicyAventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.