Field Service Technician - Power Systems

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner. Benefits include: Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays Medical, dental, and vision insurance Life and AD&D Insurance Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7% Tuition Reimbursement Employee Assistance Program (EAP) CEFCU - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more. Additional Benefits include: Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans. Under minimal supervision, the Power Systems Technician is responsible for the diagnosis, repair, reconditioning, overhaul, and maintenance of customer and company on-highway truck engines, electronics, and chassis components in a manner that reflects the company’s vision of working as “One Professional Team.” Pay rate: $34.50 - $50.60 per hour Pay rate is dependent upon education & experience. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Prepares accurate and complete service reports and turns them in on time Prepares and completes all related inspection forms for on-highway tractors and trailers Effectively communicates with customers and peers verbally and in writing Accurately completes time cards and other work station functions Correctly charges work to appropriate work order segments Uses SIS (Service Information System) and orders correct parts, as well as properly uses Caterpillar web sites Keeps and maintains all information while on a job and utilizes current shop processes to retain and track information Performs work in a neat and professional manner Communicates effectively with Service Writer, Shop Coordinators, and Shop Managers to ensure problems, nature of repair, and status of repair are understood and followed up on Promotes additional work and services to customers Diagnoses and troubleshoots engine and on-highway truck malfunctions and failures Analyzes customer repair and maintenance requirements on engines and chassis Performs work accurately within close proximity of TRG and with minimal rework Keeps up to date with developments in tooling, technologies, and systems Uses safe working practices and follows all company safety requirements Maintains a clean and organized work area Performs maintenance activities on new and rebuilt/repaired equipment Makes recommendations as to repairs meeting warranty criteria Makes parts replacement decisions assuring optimum economic reusability Understands Caterpillar Electronic Engine Control systems and properly troubleshoots and repairs systems Understands Caterpillar On-Highway emissions systems and completes diagnosis and repair with minimal supervision Uses Caterpillar web-based information to properly repair Completes and passes ALL the Caterpillar online training available for the appropriate area Willingness to learn new technologies and procedures Other duties as assigned by manager Supervisory Responsibilities: Provides direction, training, mentoring, and guidance to other technicians as may be assigned by service supervisors Required Education and Experience: High School Diploma or GED Graduation from an accredited technical school in diesel engine or earthmoving repair preferred 3+ years experience in heavy equipment, engine or electric power generation system repair 1+ years administrative experience 3+ years customer service experience Additional Eligibility Requirements: 609 Air Conditioning Certification Air Brake Certification DOT Inspector Qualifications Physical Demands & Competencies: Standing, walking, talking, sitting, use of hands & hearing Ascending or descending ladders, stairs, etc. Heavy work that includes lifting and/or moving objects up to 86 pounds or more Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills Safety & Product Knowledge Understanding of Caterpillar warranty programs and coverage Basic knowledge of Microsoft Word and Outlook Basic ability to search for and enter data into a computer Ability to type service reports Work Environment: Noise: Loud Indoors and Outdoors Other Duties: Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Wagner Equipment Co.