Sales Coordinator
O'Reilly Hospitality Management
JOIN OUR TEAM! We are proudly managed by O'Reilly Hospitality Management, LLC ("OHM") At OHM, we are:
Location: Hilton Garden Inn - Springfield, MO Essential Responsibilities:
- A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community
involvement, & philanthropic outreach efforts. - Committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact.
- Seeking supportive, collaborative, detailed-oriented people to join our team!
- 401(k) & Roth 401(k) with company match - full-time and part-time Team Members are eligible!
- Health, Dental, Vision & Life Insurance
- Paid Time Off, including Paid Parental Leave
- Growth Potential and Career Advancement
- Hotel/Restaurant Travel Perks & Discounts!
Location: Hilton Garden Inn - Springfield, MO Essential Responsibilities:
- Answer telephones in a professional and timely manner.
- Greet clients/guests as they arrive at the property or sales office; obtain pertinent information for the sales manager(s).
- Serve as a point of contact for clients regarding event details, room blocks, or general inquiries.
- Assist with hotel tours for drop-in guests when needed.
- Communicate client requirements internally to ensure information is accurate between client and hotel staff.
- Coordinate with clients to collect information and ensure all details are accurately reflected in contracts and Banquet Event Orders (BEOs).
- Manage event details including room layouts, timelines, menu selections, and support day-of execution to ensure client expectations are met.
- Maintain sales files, group information, rooming lists, contracts, and client evaluation letters post-event.
- Maintain positive relationships with local civic groups and companies.
- Arrive on time for scheduled shifts and maintain professional appearance standards.
- Adhere to all company policies and procedures related to the position.
- Embrace O'Reach, OHX Experience, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.
- Perform other related duties as required.
- Strong leadership, time management, organizational, and communication skills.
- Ability to identify and resolve problems efficiently.
- Excellent verbal and written communication skills.
- Ability to deliver results.
- Ability to motivate and work effectively with diverse personalities while maintaining tact and diplomacy.
- Ability to multitask and prioritize.
- Experience with relevant brand-specific PMS (e.g., Delphi, Opera) or CRM systems.
- Proficiency in Microsoft Word, Excel, and related computer applications.
- Ability to present professionally and persuasively to individuals and groups.
- Strong product and service knowledge.
- Self-motivated with confidence, energy, and enthusiasm.
- Ability to interact with all levels of customers and hotel management.
- Promote teamwork, collaboration, and strong working relationships with leadership and teams.
- Adaptability to change and ability to foster an environment conducive to change.
- Ability to work under pressure and meet deadlines.
- Bachelor's or associate degree preferred (Hospitality Management degree highly preferred) or equivalent relevant experience.
- Prior sales experience is a plus but not required.
- Valid driver's license and proof of current vehicle insurance required.
- Reliable transportation for regional travel, including vehicle or air travel to various locations and conferences.
- Due to the nature of the business, scheduling may vary and include nights, weekends, and holidays.
- Light Work: Exerting up to 40 pounds of force occasionally (up to 1/3 of the time), up to 20 pounds frequently (1/3-2/3 of the time), and/or a negligible amount of force constantly (2/3 or more of the time) to move objects.
- Requires walking or standing to a significant degree.
- May be required to lift in excess of 40 pounds on occasion.
- Stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, picking/pinching with fingers, typing, grasping, feeling, talking, hearing, repetitive motion.
- This is a safety-sensitive position that may be subject to additional safety requirements.
- General interior office environment.
- Minimal distractions, primarily from phones and brief interruptions.
- Protection from weather conditions but not necessarily from temperature changes.
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