Patient Services Representative

Patient Services RepresentativeThe Patient Services Representative is responsible for patient registration and check in as well as clinical support duties.This is a full-time role working Monday - Thursday 9:00 AM - 6:00 PM, Friday 8:30 AM - 3:30 PM out of our Roseville locations.Viverant Physical Therapy is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.Essential Functions:Greet and register patients; collect co-payments, pre-payments, insurance information, and photo IDVerify and document insurance information as defined by current business practicesAccurate and timely scheduling of new and existing patients in the current practice management systemCommunicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copaymentsChart preparation and managementMaintain a working knowledge of health care plan requirements and health plan networksMaintain timely communication with patients, families, and staffAssist in non-billable patient services by bringing appropriate patients back and initiating pre-therapy exercisesWith specific instruction and supervision by Therapist, guide patients through specific education/intervention provided by therapistAssist in organizing and writing literature for exercises, therapy, and sport programs. May assist in duties related to program developmentMay work with sports medicine team for golf program, dance, throwing, etc. with established programsMay assist with coordinating schedules for the Volunteer Tech program; train and orient incoming TechsClean and stock exam rooms, gym, equipment, and therapy spaceMay assist with and/or lead both group and individual fitness classes, if qualifiedAble to correctly lift and set up various weights in fitness, sports performance, and training aspects for clientsAssist with check-in for individual and group fitness classesCoordinate equipment repair as neededAssist with patient transport within the clinicAny and all other duties as assignedEducation and Experience Requirements:High School diploma/GED or equivalentProficient in Microsoft Word, Outlook, and ExcelCustomer Service experience requiredAdministrative or Medical Office experience preferredPreference given to those who are currently or will be applying to Physical or Occupational Therapy graduate school, or pursuing a Master's in Athletic Training100 hours of related experienceBenefits & Compensation:Actual starting pay will vary based on education, skills, and experience.A $1,500.00 sign-on bonus will be offered, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for the sign-on bonus.We offer a comprehensive benefits package - to learn more click here.Employees working 30+ hours per week (60 hours per pay period) are eligible for our Medical (w/Maternity Bundle), Dental & Vision plans, as well as Tuition Reimbursement.All employees, regardless of hours, are eligible for 401(k) w/ Profit Sharing, Employee Assistance Program, Lifetime Fitness Subsidy, Car Rental discounts, Home, Auto, & Pet insurance savings programs & more.Working Conditions:Frequently?lift up to 50 pounds independently and occasionally up to 100 pounds with assistance.Requires the ability to stand, walk, bend, and move continuously throughout the shift.Must be able to frequently perform physical activities such as pushing, pulling, and reaching.Visual acuity to read electronic and paper documents.Auditory ability to participate in phone or video calls clearly.Manual dexterity to operate standard office equipment (e.g., computer, phone, printer).Setting:ClinicEssential Requirements: Ability to:Comply with company policies, procedures, practices, and business ethics guidelines.Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)Demonstrate prompt and reliable attendance.Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines.?Prioritize workload effectively.Communicate respectfully and professionally in face-to-face, phone and email interactions. Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.NotesRevo/ i-Health is an Equal Opportunity Employer. We are committed to fostering an inclusive and accessible workplace. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. Applicants or employees who wish to request an accommodation may do so by emailing View email address on click.appcast.io. For more information, please review the Know Your Rights notice from the U.S. Equal Employment Opportunity Commission.We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: note: This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not an exhaustive list of all duties, responsibilities, and qualifications required. Revo/ i-Health reserves the right to modify job duties or descriptions at any time, with or without notice, in accordance with applicable laws.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.