Remote Customer Service Representative

To support customer engagement, the full-time Remote Customer Service Representative will respond to inquiries regarding electric and gas services, educate customers on billing details, and ensure high satisfaction through effective problem-solving. Key responsibilities: Respond to incoming customer calls and provide accurate information and solutions Educate customers on billing details, payment options, and available assistance programs Document customer interactions and focus on achieving first call resolution Required qualifications: High School Diploma or GED is required 1 year of customer service experience is required 1 year of call center experience is preferred Ability to conduct research efficiently under time constraints Must have reliable, high-speed internet with a wired ethernet connection #J-18808-Ljbffr