Bilingual Customer Service Representative

We’re seeking a personable, solutions-oriented Bilingual Customer Service Representative who is fluent in both English and Spanish. If you have a background in banking or customer service and thrive in a client-focused environment, we want to hear from you! Top Qualifications: Bilingual proficiency in English and Spanish (must be able to communicate effectively in both languages) MUST have minimum of Associates degree Strong customer service personality with a service-minded, empathetic approach Banking or financial services experience (preferred but not mandatory) Excellent written and verbal communication skills Humble, down-to-earth attitude; and collaborative Ability to provide innovative solutions and support to customers Adaptability to a growing support environment as our Spanish-speaking clientele increases Responsibilities: Assist customers with account inquiries, transaction support, and financial distributions via phone, email, or chat Maintain a professional, compassionate, and positive attitude while resolving customer issues efficiently Collaborate with team members to improve service delivery and customer satisfaction Document customer interactions accurately and follow up on outstanding issues Continuously develop product knowledge and communication skills to provide the best support possible 40-45k Comprehensive benefits package including health, dental, and vision coverage Supportive team environment with mentorship and ongoing training Chance to be part of a dynamic, growing organization committed to your success #J-18808-Ljbffr