Director, Patient Support Strategy Lead, US Oncology, Marketing

Job Description The U.S. Oncology business within our company is a growing and dynamic organization committed to advancing innovative therapies for patients with cancer. We have an exciting opportunity to join our dynamic commercial team focused on Intismeran Autogene, an oncology mRNA-based individualized neoantigen therapy (INT) being developed through an alliance partnership. Intismeran Autogene represents a transformative approach to personalized cancer treatment and requires a highly coordinated operating model to support seamless therapy delivery across a complex treatment ecosystem. Reporting to the Executive Director, U.S. Commercial Leader, the Director, Patient Experience Strategy will serve as the commercial lead for patient experience, patient navigation, and patient support capabilities for Intismeran Autogene. This leader will be responsible for defining the vision, strategy, and future‑state operating model that enables patients to successfully navigate the complexities of an individualized therapy journey. The Director will build, lead, and develop a high‑performing team responsible for designing and delivering an integrated patient experience strategy across the treatment journey. The team will create patient‑centered solutions that address patient, operational, and logistical barriers, including shaping the Patient Support Program (PSP), defining the patient navigator strategy and operating model, establishing the Field Reimbursement Manager (FRM) strategy, and developing innovative approaches to enhance care coordination, patient education, treatment adherence, and overall patient experience. Key Responsibilities Patient Experience Strategy: Define and lead the end‑to‑end patient experience strategy for Intismeran Autogene, ensuring patients can successfully navigate a complex individualized therapy journey from treatment consideration through treatment completion. Patient Support Strategy & Operating Model: Establish the vision, strategy, and operating model for patient support capabilities, including the Patient Support Program (PSP), ensuring support services are designed to address patient, operational, and logistical barriers throughout the treatment journey. Patient Navigator Strategy: Define the patient navigator strategy, operating model, service offerings, and engagement approach to improve care coordination, facilitate progression through key treatment milestones, and enhance the overall patient experience. Field Reimbursement Manager (FRM) Strategy: Develop the FRM strategy and field support framework to help providers and patients navigate reimbursement, access, and treatment initiation requirements while optimizing the overall treatment experience. Patient Journey Optimization: Lead the continuous assessment and optimization of the patient journey by identifying barriers, evaluating critical patient touchpoints, and implementing solutions that improve treatment initiation, adherence, and completion. Cross‑Functional Leadership & Integration: Partner across Marketing, Patient Support COE, Market Access, Field Commercial, Therapy Operations, Data Strategy, Customer Experience, Legal, Compliance, and other stakeholders to build an integrated patient support ecosystem that delivers a seamless and coordinated patient experience. Insights, Analytics & Performance Management: Establish measurement frameworks, performance metrics, and analytical capabilities that generate actionable insights, evaluate program effectiveness, identify patient barriers, and drive continuous improvement across patient support programs and the treatment journey. Team, Vendor & Governance Leadership: Build and lead a high‑performing team while overseeing external patient support vendors and strategic partners. Establish governance structures, performance expectations, operational processes, and compliant business practices to ensure high‑quality service delivery and execution excellence. Education Bachelor's degree or equivalent (BA/BS) MBA or equivalent preferred Required Qualifications Minimum 8 years of experience in pharmaceutical, biotech, healthcare, or related commercial functions, with experience in, patient support, patient access, and market access. Demonstrated success designing and implementing patient support programs, patient navigation models, hub services, or access support capabilities that improve patient experience and treatment journey outcomes. Experience building, leading, and developing high‑performing teams, with a proven ability to influence across complex, matrixed organizations and drive alignment among diverse stakeholders. Strong strategic thinking, business acumen, and analytical capabilities, with the ability to translate insights into actionable strategies and measurable business outcomes. Demonstrated experience leveraging data, analytics, and performance metrics to identify opportunities, inform decisions, and optimize patient support programs and patient journey performance. Exceptional communication, relationship‑building, and stakeholder management skills, with the ability to influence senior leaders and drive organizational change. Strong problem‑solving, planning, and execution skills, with the ability to navigate ambiguity and lead through evolving business needs. Demonstrated learning agility, business agility, and a growth mindset with a passion for innovation and continuous improvement. Preferred Qualifications Experience supporting the commercialization or launch of advanced therapies, including cell therapy, gene therapy, radioligand therapy, individualized therapies, or other complex treatment modalities. Experience designing or optimizing patient navigator, hub, field reimbursement manager (FRM), or patient support operating models. Deep understanding of oncology patient journeys, reimbursement pathways, specialty distribution models, and advanced therapy treatment ecosystems. Marketing experience with a focus on patient engagement, adherence strategy, patient services, customer experience, or support program innovation. Decision Making, Driving Continuous Improvement, Engagement Strategies, Market Access, Oncology Marketing, Patient Journey, Patient Navigation, People Leadership, Strategic Planning, Strategy Development, Team Management US And Puerto Rico Residents Only Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. We are proud to be a company that embraces the value of bringing together talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. Requirements As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement Learn more about your rights, including under California, Colorado and other US State Acts San Francisco Residents Only We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance Los Angeles Residents Only We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance Employee Status Regular Flexible Work Arrangements Hybrid Job Posting End Date 09/5/2026 A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Requisition ID

R411968