IT Helpdesk Technician

IT Helpdesk TechnicianThe IT Helpdesk Technician installs, troubleshoots, and repairs computer systems, hardware, and computer peripherals. This position is expected to be 100% onsite in Cape Canaveral.Essential Duties and Responsibilities:Identify and diagnose user issues related to hardware, software, network connectivity, and peripherals.Assist users with installing, configuring, and troubleshooting common applications (e.g., Office suite, email client, antivirus, MFA, collaboration tools).Provide support via phone, email, remote access tools, and in-person troubleshooting when necessary.Document all support incidents, track resolutions, and escalate complex issues to senior technicians or IT specialists.Provide setup and technical assistance for presentations, meetings, and classrooms, ensuring proper functionality of projectors, sound systems, and video conferencing tools.Provides support to the System Administrator, Security Analyst, and other technicians on security and/or network issues.Assist users with password resets and account lockouts, maintaining a secure password reset process.Investigate and resolve basic Active Directory-related issues, such as authentication problems or access errors.Configure new employee devices with necessary software, accounts, and security settings.Maintain and deploy standardized system images for consistent configuration across devices.Perform basic hardware troubleshooting and diagnostics. Replace defective components like HDDs, RAM, and keyboards.Troubleshoot printing issues, such as paper jams, connectivity problems, and driver conflicts.Maintain accurate IT asset management.Coordinate secure data wiping and proper disposal of retired hardware.Other duties as assigned.Required Education and Experience:High School diploma or equivalent.1-3 years of desktop support experience in a business or corporate environment.Knowledge of Office 365 Suite, scripting (e.g., PowerShell, Python), Active Directory, Windows device setups, troubleshooting, and hardware replacements.Experience with network printers.Desired Skills and Experience:Ability to work independently and as part of a team.Self-starter, capable of independent problem solving.Excellent customer service skills.Physical Requirements:Sedentary Work – occasionally exerting up to 10 pounds of force to carry, lift, push, pull, or otherwise move objects. Sedentary work involves being stationary most of the time, sometimes requiring moving about the work center on concrete surfaces.Computer Work – daily use of laptop, computer monitor screen, keyboard, and mouse, sometimes utilizing a headset with microphone & speakers.Travel Requirement:Ability to travel < 10%Shift/Schedule:This position is for the day shift generally working 7:00am – 4:00pm or 8:00am – 5:00pmTotal Rewards and Perks:Jeans every dayRegular onsite food trucks5 free company t-shirts for Manufacturing StaffPaid Time Off - Up to 4 weeks of vacation, 5 sick days, and 11 paid holidays – 5 of which can be floatedAdjustable stand-up desksEmployee referral bonus programEducational assistance and professional training opportunitiesCompany golf outings and other social eventsAdditional Eligibility Qualifications:All candidates selected will be subject to background investigation and drug screenTo conform to U.S. Government International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.Must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of their job, absent undue hardship.SIDUS SPACE is an Equal Opportunity Employer fostering a respectful work culture that values all contributors. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.Affirmative Action and Disability Accommodation:Applicants wishing to receive information on Sidus Space's Affirmative Action Plans, or applicants requiring a reasonable accommodation in order to participate in the application and/or interview process, please contact us at View email address on click.appcast.io