Automotive Service Advisor

Job Description

Job Description

Homan Ford is in need of an energetic Automotive Service Advisor

We at  Homan Ford want to make our service departments as efficient as our vehicles.  And we know that starts with our most valuable resource – our employees.  As an Automotive Service Advisor, you will build strong customer relationships, write repair orders, advise on necessary services for our customers' vehicles – from trucks to fuel-efficient hybrids and cutting edge BEV's. Our service departments resources and tools are just as cutting edge as our vehicles – and our dealership is looking for employees with the talents and skills to take us even further.  Help us bring the domestic auto industry back home – apply today!

Job Description:

• Automotive Service Advisors / Service Writers greet customers and assist them with any inquiries they may have
• Automotive Service Advisors / Service Writers perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.
• Obtain necessary legal authorizations and signatures
• Consult with customer on applicable service specials and vehicle maintenance needs.
• Service Advisors prioritize required services, and are prepared to provide options upon request.
• Document declines for services and ask for follow-up on future service considerations.
• Keep customer informed on completion times, service expenses, and possible changes.
• Service Advisors remain involved with delivery of vehicle to customer upon completion to assure all customer concerns have been addressed.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Spend quality time building relationship with the customer. 
• Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.
• Training provided to help you succeed in aspects of the above!!

Join our Family oriented, winning automotive service team - apply today!

JOB REQUIREMENTS

As an Automotive Service Advisor, you will be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your success as a Service Advisor: 

• Preferred 2 years of work experience in automotive or other customer service oriented fields (but not required).

• Experience with Windows based computer systems and office products.

• Outgoing personality with expertise at developing relationships (i.e., a “people person")

• Basic internet proficiency.

• Valid U.S. driver's license, back check compliant and drug free.