EHR Helpdesk Analyst 2nd Shift

Expert Technology Services

Job Summary (List Format) EHR Helpdesk Analyst

- Provide advanced technical support for the Epic electronic health record (EHR) system and related clinical applications for 13 state-operated behavioral healthcare facilities.
- Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.
- Troubleshoot complex application, account, and workflow issues for Epic and other clinical systems.
- Support end users with Epic application workflows, access, printing, and integration issues.
- Deliver remote desktop support for computers, printers, mobile devices, and peripherals.
- Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.
- Monitor ServiceNow (or similar ticketing system) queues and resolve incidents according to service level agreements (SLAs).
- Participate in Epic user account provisioning, role changes, template assignments, and security access requests.
- Provide support during go-live events, system upgrades, and Technical Dress Rehearsals (TDRs).
- Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support.
- Maintain documentation, knowledge base articles, and standard operating procedures.
- Deliver informal user training and guidance on Epic use and troubleshooting.
- Support change management initiatives and scheduled downtime communications.
- Ensure compliance with HIPAA, security, and IT governance policies.
- Escalate critical issues and downtime events per established protocols.

Apply

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the EHR Helpdesk Analyst 2nd Shift in Raleigh, NC vacancy

Epic EHR Helpdesk Analyst - 1st Shift
A leading healthcare technology provider seeks an EHR Helpdesk Analyst in Raleigh, North Carolina. The role involves providing advanced technical... ...processes. This position requires working during the first shift, from 07:00 AM to 03:30 PM EST, ensuring system reliability...
Suggested
Day shift
accel bi corporation
Raleigh, NC
5 days ago
Help Desk Support/Technical Support - Remote
Overview Job Title: EHR Helpdesk Analyst - 2nd Shift Location: Fully Remote Duration: 03/02/2026 - 03/01/2027 Shift: 3:00 PM - 11:30 PM EST Interview: Webcam Only Responsibilities Provide support for Epic applications, workflows, access, and integrations Troubleshoot application...
Afternoon shift
Immediate start
Remote work
Shift work
InfoStride
Raleigh, NC
1 day ago
Technical Support Engineer
...Job Summary As a Technical Support Engineer on our 2nd Shift ESeries/Grid/ONTAP Core/DP/Performance team you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging...
Afternoon shift
NetApp
Raleigh, NC
4 days ago
Technical Support Specialist - Evening
$54k - $80k
Job Overview The Application Analyst in Customer Support plays a pivotal role atRelativity, offering specialized technical support across... ...Product Support. The working hours are a 9-hour Monday-Friday shift ranging from 1pm-2am CST with a 1-hour meal break, and the evening...
Afternoon shift
Remote work
Monday to Friday
Shift work
Relativity
Raleigh, NC
4 days ago
Technical Specialist- Junior (ArcGIS) (Hybrid)
Job Title: Technical Specialist- Junior (ArcGIS) (Hybrid) Location: Raleigh, NC Duration: 12 Months with possible extension Job Description: The client is seeking a Technical Specialist Junior that will provide dedicated support the client and...
Afternoon shift
Hourly pay
Price work
Remote work
Serigor Inc.
Raleigh, NC
2 days ago
NCDOT - Technical Specialist- Junior
The candidate will need to come on-site on the first day to collect equipment. All candidates must be local to the Triangle region of North Carolina. - do not submit candidates that aren't local Your candidate must be able to attend an in-person interview. Do...
Afternoon shift
Hourly pay
Price work
Local area
Remote work
Connvertex Technologies Inc.
Raleigh, NC
2 days ago
Technical Support Specialist - Weekend - Government
$54k - $80k
...This position is not aligned to a specific product area and will support multiple areas as needed. The working hours are 4x10-hour shifts: Saturday, Sunday, Tuesday, Wednesday (9:00 AM - 8:00 PM CST) with 1-hour lunch break, and this shift offers a compensation differential...
Afternoon shift
Contract work
Remote work
Monday to Friday
Flexible hours
Shift work
Weekend work
Day shift
Early shift
Relativity
Raleigh, NC
3 days ago
IT Service Desk Technician
$20 - $25 per hour
...Job Description Job Description Job Summary We are seeking an IT Service Desk Analyst to provide first-level technical support for end users in a fast-paced enterprise environment. This individual will be responsible for managing and resolving support requests through...
Contract work
Temporary work
Work at office
TEKsystems
Raleigh, NC
2 days ago
CT Technologist - Inpatient & Emergency (Weekend Schedule)
...Wake Forest Rd, Raleigh, NC 27609 Work Schedule: Full-Time, 2nd Shift, Friday - Sunday, 1:00PM - 1:30AM This position is considered... ...assist with clerical functions. Charge procedures and supplies in EHR. Dispense and or order oral contrast to patients for CT scans...
Afternoon shift
Full time
Relocation package
Weekend work
Duke Health
Raleigh, NC
8 days ago
Decision Support Analyst
$68.4k
...exempted experience requirements effective August 2016) Preferred ~ Experience and demonstrated proficiency as a Decision Support Analyst or equivalent training and experience in a business or clinical environment with direct responsibility for applying technology...
For contractors
Work at office
Local area
Highmark Health
Raleigh, NC
1 day ago
Desktop Support Analyst
...The Desktop Support Analyst provides support assistance to client users experiencing problems with IS supported software and hardware. Desktop Support Analysts are responsible for performing initial troubleshooting and identifying the appropriate escalation path for incidents...
For contractors
Work experience placement
Local area
Remote work
Veradigm India Private Limited - Pune
Raleigh, NC
4 days ago
Technical Support Specialist
$60k - $80k
Piper Companies is seeking a Technical Support Specialist for a growing technology organization in the Raleigh, North Carolina area. The Technical Support Specialist role is a hybrid position with time onsite in the office, though remote candidates will be considered for...
Work at office
Remote work
Piper Companies
Raleigh, NC
1 day ago
Technical Support Specialist
Technical Support Specialist Core Sound Imaging, a PSG company, is redefining the future of medical imaging through innovative, cloud-based technology. Our flagship platform, Studycast®, is a comprehensive PACS solution designed to enhance operational efficiency, reduce...
Work at office
Remote work
Studycast
Raleigh, NC
2 days ago
Support Analyst
...Title: Support Analyst Duration: 12 Months Location: 4101 Capital Blvd. Raleigh NC 27604 Job Description: Our Client is seeking an Expert Level Specialist Support Analyst for a 12 month engagement to provide second level support with the DOT IT Enterprise Applications...
Work at office
US Tech Solutions
Raleigh, NC
1 day ago
Service Desk Technician
Service Desk Technician Raleigh, NC or Wilmington, NC Full Time, Salary Celito Communications is seeking a Service Desk Technician who is a customer-focused, motivated IT professional who thrives in a fast-paced Managed Service Provider (MSP) environment. The ...
Full time
Remote work
Flexible hours
Celito Communications
Raleigh, NC
1 day ago
Technical Specialist
Technical Specialist Arete Technologies, Inc. offers a set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus...
Worldwide
Arete Technologies Inc
Raleigh, NC
4 days ago
Service Desk Agent
$20.83 - $26.25 per hour
Position Overview The Customer Service Representative, Junior provides entry-level, first-line technical support for users of enterprise IT services in a highly regulated government environment. The role receives and documents incidents and service requests, performs...
Contract work
Work experience placement
Work at office
ASM Research, An Accenture Federal Services Company
Raleigh, NC
3 days ago
Service Desk Analyst
$18 per hour
...Service Desk Analyst Req number: R8609 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence...
Hourly pay
Full time
Apprenticeship
Work at office
Local area
Remote work
Worldwide
Weekday work
CAI
Raleigh, NC
5 days ago
2nd shift Industrial Electrician
Job Description Job Description Accentuate Staffing is assisting an established manufacturer of cabling products who is looking for an Industrial Electrician to join their team. This is a direct hire opportunity working 2nd shift and training on 1st shift.
Afternoon shift
Day shift
Accentuate Staffing
Raleigh, NC
2 days ago
2nd Shift Maintenance Technician
Description As part of the Maintenance team, you will... Troubleshoot, diagnose, and repair automated machine tools and support equipment including Turret Punches, Lasers, Press Brakes and Air compressors. Perform Preventive maintenance. Respond to repair...
Afternoon shift
Mayville Engineering Company, Inc.
Garner, NC
1 day ago
Service Desk Manager
$80k - $90k
...maintain detailed runbooks and troubleshooting guides for complex PIV issues. Provide training and technical coaching to Tier 2 analysts as needed. Identify automation opportunities to reduce manual troubleshooting. Compliance & Security Ensure Tier 3...
Permanent employment
Contract work
Work at office
ASM Research, An Accenture Federal Services Company
Raleigh, NC
4 days ago
Tech Assistant - PRN
Tech Assistant Cardinal Points Imaging is currently seeking an experienced Tech Assistant for a PRN position at our outpatient imaging center located in Raleigh, NC. Position Status: PRN Schedule: "as needed" Location: Midtown (1212 Cedarhurst Drive, Raleigh...
Relief
Cardinal Points Imaging of the Carolinas
Raleigh, NC
16 hours ago
Payment Applications Specialist
Payment Application Specialist processes incoming financial transactions, ensuring payments are accurately and timely posted to customer accounts. They are also responsible for providing customer service and support to both internal and external customers. This includes...
Work at office
Remote work
Genuine Parts Company
Raleigh, NC
1 day ago
Technical Support Specialist
About Prometheus Group: Prometheus Group is a team of self-starters centered on being resourceful, accountable, and results focused. Career progress is based on merit and not years of service or attaining certifications. Our drive and dedication to creating great products...
Temporary work
Casual work
Immediate start
Remote work
Prometheus Group
Raleigh, NC
4 days ago
1.20. User Support Technician
Job Description Job Description Position is 100% on-site in Raleigh, NC. Candidate MUST be local to the Raleigh area (Triangle Region of NC). Candidate must work EST Business Hours. Our direct client has an opening for a User Support Technician position ...
Hourly pay
Temporary work
For contractors
Work experience placement
Local area
Immediate start
Focused HR Solutions
Raleigh, NC
a month ago
IT Help Desk Analyst
...will be at the center of the role.The Restaurant Advocate and IT Helpdesk teams deal with anxious people who may have critical issues... ...information that will help resolve the team’s problems. The IT Helpdesk Analyst I is to be the voice of reason and trust as you walk internal...
Full time
Work at office
Remote work
Relocation package
Fourteen Foods Career Center
Raleigh, NC
3 days ago
Technical Support Analyst
...bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible. We... ...? #JoinTheBand What We Are Looking For: The Technical Support Analyst will provide technical support to customers who are experiencing...
Local area
Shift work
Bandwidth Recruitment
Raleigh, NC
4 days ago
IT Support Analyst
...and create an enjoyable work environment. Our organization continues to grow, and so does our team! We are looking for a IT Support Analyst to join our group.Raleigh Medical Group is seeking an IT Support Analyst to provide first-level technical support across our...
Full time
Temporary work
Work at office
Remote work
Paycom
Raleigh, NC
1 day ago
IT Support Analyst
$43.7 - $53.94 per hour
...troubleshooting employees’ network connections, system and application access, remote connections, and overall computer set-up. As an IT Support Analyst you would play an instrumental role in ensuring that our employees have the technology they need to be successful and productive in...
Bi-weekly pay
Hourly pay
Temporary work
For contractors
Work experience placement
Summer work
Currently hiring
Work at office
Local area
Remote work
Work from home
Upstart
Raleigh, NC
3 days ago
IT Support Analyst
...required. Understanding of call center environment and Service Desk role. Experience with ServiceNow is preferred. HDI Support Center Analyst, ITILv3 Foundation A+ certification highly preferred. Effective communication skills (verbal and written), including proficient...
Work experience placement
Work at office
Weekend work
Nanosoft Consulting Talent Page
Raleigh, NC
5 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to EHR Helpdesk Analyst 2nd Shift. Be the first to apply!