Risk & Safety Coordinator

Store Safety And Claims Communications ManagerIn this role you will develop, implement and maintain store safety and claims communications, supporting General Liability and Store Safety operations. You'll coordinate cross-functional messaging, ensure clarity and timeliness of collateral, and oversee incident volume management from inspection to potential claims. The role emphasizes improving communication tools and processes, auditing content, and driving efficiency with internal partners. Based at our corporate office in Menomonee Falls, WI with limited travel, this position offers hands-on impact in risk and safety outcomes. You will work closely with partners to deliver clear, compliant communications that support a safer, more cost effective environment.ResponsibilitiesPlan and own General Liability and Store Safety collateral across platformsDevelop and format communications for stores and external partnersProvide guidance on messaging actions based on audience and timingResearch and implement improvements to communication tools and processesReview and approve content for clarity and timelinessParticipate in project meetings and update plansAudit tools for consistency, accuracy, and timelinessGather feedback from corporate and field partners to drive improvementsEvaluate operational improvements with internal partnersMonitor non-claim incident volume and identify conversions to claimsSuggest portal input/output updates for reportingTravel less than 5%Additional tasks as neededKey requirements1+ years of experience in related fieldBachelor's Degree or related experiencePreferred: Previous Communication and/or Operations experiencePreferred: Legal and/or Compliance backgroundPreferred: Retail experienceSkillsStrong communicationCross-functional collaborationAttention to detailCommunication tools usagePortal reportingProcess improvement