Project Manager

Benefits 401(k) Dental insurance Health insurance Vision insurance Paid time off Job Description CRDN of Little Rock is seeking a Restoration Tech/Contents Cleaner who is hard-working, and confident in his/her ability to follow company procedure during the packout, packback, and cleaning of textiles and contents. The candidate is comfortable meeting new people, organized, has excellent communication skills, and is a team player. Responsibilities The Project Manager is responsible for managing assigned projects from job start-up through close-out, serving as the primary liaison between customers, adjusters, field teams, and internal departments. Project Planning & Job Setup Review job scopes, estimates, and work authorizations Coordinate job setup including scheduling, materials, equipment, and labor Ensure required documentation, and approvals are in place before work begins Establish project timelines and milestones Customer & Adjuster Communication Serve as the primary point of contact for homeowners, adjusters, and contractors Provide regular project updates and manage customer expectations Coordinate inspections, walkthroughs, and meetings Address concerns professionally and elevate issues when necessary Field Oversight & Coordination Oversee day-to-day job progress and quality in the field Coordinate with Operations Managers, General Manager, Sales Reps, and crews Ensure work is performed according to scope, schedule, and standards Identify issues early and implement corrective actions Delivery Oversight Contact customers no later than 48 hours after deliveries to confirm receipt of items and ensure satisfaction Attend final deliveries to verify proper placement, condition, and completeness of all contents Scope Management & Documentation Ensure scopes accurately reflect work performed Identify scope changes and prepare change orders or supplements Maintain accurate job notes, photos, and documentation Ensure documentation meets insurance, TPA, and company requirements Financial & Budget Management Monitor job costs, labor hours, and material usage Ensure jobs remain within approved budgets Review estimates, invoices, and billing documentation for accuracy Quality Control & Compliance Ensure work meets carrier guidelines, and company SOPs Conduct quality inspections throughout the project lifecycle Address deficiencies and ensure corrective actions are completed Ensure compliance with safety, regulatory, and contractual requirements Scheduling & Resource Management Coordinate crew schedules with Operations Manager Coordinate subcontractor schedules Adjust schedules as needed to prevent delays or downtime Safety & Risk Management Enforce safety policies and PPE requirements on jobsites Identify and address safety hazards Ensure incidents and near misses are reported and documented Billing & Close-Out Support Ensure job documentation supports accurate billing Coordinate with billing staff to resolve discrepancies Assist with collections and job close-out requirements Ensure final inspections, approvals, and customer sign-offs are completed Reporting & Leadership Communication Provide regular updates to Operations Managers and General Managers Report on job progress, risks, and performance metrics Participate in production and leadership meetings as required Team Collaboration & Professionalism Work collaboratively with Sales, Production, Billing, and Management teams Always represent the company professionally Mentor junior staff as assigned Continuous Improvement Identify inefficiencies and recommend process improvements Support training initiatives and SOP adherence Stay current on industry standards, carrier requirements, and best practices #J-18808-Ljbffr