Front Desk Agent

Job Description

Job Description

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience. Compensation:

$16 hourly

• Handle guest check-ins, check-outs, and payment processing with accuracy.
• Welcome guests warmly, determine their needs, and manage the registration process.
• Take reservations in person, via email, or over the phone, including group bookings.
• Operate the hotel switchboard, answer inquiries, and transfer calls as needed.
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions

• Proven customer service experience with a strong guest-focused mentality
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
• Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.

Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things Everhome Suites Amarillo West - Medical Center!