Project Manager- Service Order Desk Support

The Project Manager (PM) serves as the Contractor's fully authorized representative and is responsible for the overall leadership, coordination, and performance of all SOD operations under this contract. This role carries full authority to act on behalf of the Contractor and ensures that all work is executed in strict compliance with the contract's terms, conditions, and performance standards. The PM oversees the conduct and effectiveness of all Contractor personnel, subcontractors, and suppliers, and maintains accountability for service quality, customer satisfaction, and operational efficiency.

The PM is expected to manage day-to-day operations, resolve a wide range of customer concerns, and ensure proper work classification and execution across Facilities Maintenance, Public Works Operations and Maintenance, and Installation Support activities. The role requires strong communication and coordination with Government representatives, along with the ability to make informed decisions independently and maintain accurate documentation and reporting. The PM must also apply working knowledge of Enterprise Resource Planning (ERP) systems-such as GFEBS-across Finance, Plant Maintenance, Project Systems, and Materials Management modules to support planning, tracking, and operational oversight.

Required Qualifications

• Bachelor's degree in Business Management from an accredited university.
• At least five (5) years of relevant work experience , or ten (10) years of verifiable experience in:
• Facilities Maintenance
• Public Works Operations and Maintenance
• Work Classification
• Customer issue resolution
• Installation Support contracts of similar scope and complexity
• Demonstrated ability to lead teams, manage subcontractors, and ensure contract compliance.
• Working knowledge of ERP systems (e.g., GFEBS) in the modules of Finance, Plant Maintenance, Project Systems, and Materials Management.
• Strong organizational, analytical, and communication skills.

Preferred Attributes

• Experience supporting federal or Department of Defense contracts.
• Proven capability to manage complex operational requirements and high-volume workloads.
• Strong leadership presence with the ability to act decisively and independently.
• Commitment to professionalism, accountability, and continuous improvement.

All Contractor personnel performing work under this contract must complete a favorable background investigation and be eligible to obtain a Department of Defense (DoD) Common Access Card (CAC).