Senior Director Emergency Medical Services

General Summary

Provides operational leadership in a joint leadership structure with system EMS medical director to ensure safe, compliant, and high-performing Emergency Medical Services that support patient care, workforce readiness, and system preparedness. Oversees operations, personnel, education, business development, regulatory compliance, and strategic initiatives, resulting in reliable EMS operations, a well-prepared workforce and well coordinated system performance.

Duties and Responsibilities

• Provide strategic and operational oversight of Emergency Medical Services (EMS) programs, including 911 response, community paramedicine, interfacility transport, critical care transport, and air medical services, to ensure safe, efficient, and reliable delivery of care across the system.

• Directs EMS leadership, management, and daily operations by supervising personnel, monitoring workforce performance, operational metrics, and service delivery to ensure alignment with organizational goals and patient care needs.

• Collaborates with the System EMS Medical Director to align clinical care, operations, quality improvement, education, business strategy, and regulatory priorities through shared governance and coordinated decision-making.

• Ensure regulatory, accreditation, contractual, and safety compliance by overseeing adherence to applicable federal, state, and local regulations, accreditation standards, contractual obligations, and emergency preparedness requirements.

• Manage external relationships and partnerships by overseeing contracts, vendor performance, and interagency coordination with EMS agencies, community partners, and regional, state, and federal entities to support EMS operations and preparedness.

• Provides subject matter expertise and consultation to system and regional leadership on EMS operations, system performance, business planning, preparedness, and regulatory matters to inform strategic and operational decisions.

• Advances EMS as a critical access and patient throughput resource by partnering with clinical and administrative leaders to optimize patient flow, access to care, and integration across the continuum of care.

• Oversees EMS education, training, and operational readiness in collaboration with clinical leadership to ensure workforce competency, preparedness, and alignment with system quality and safety priorities.

• Evaluates, develops, and implements strategic growth and improvement initiatives by assessing new service lines, partnerships, and program enhancements and leading system-level initiatives aligned with the health system's strategic plan.

• Facilitates interdepartmental marketing and community outreach activities, as appropriate, to strengthen awareness of available EMS resources and services provided by WellSpan.

Estimated Amount: 50% - Travel to sites across the system for assignments, trainings, meetings, or other supervisory reasons on an as needed basis.

Qualifications

Minimum Education:

• Bachelors Degree Public Safety Administration, Business Administration, Emergency Management, or related field required. Masters Degree preferred.

Work Experience:

• 10+ years Emergency Medical Services required.

• 5 years Increasing leadership responsibility including supervisory roles, in emergency medical services or related field required.

Licenses:

• Certified Emergency Medical Technician, Certified Advanced Emergency Medical Technician, Certified Paramedic, or Certified Pre-Hospital Registered Nurse required.

• Basic Disaster Life Support required.

• Advanced Disaster Life Support required.

Driver's License Statement:

Must possess a valid driver's license in the current state of residence. Driving record must meet requirements established by WellSpan Risk Management.

WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.

Quality of Life

Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.

Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more - within an easy drive of major East Coast cities.

York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.