Patient Concierge

About the Job

Upscale Dental Office Seeks Guest Services Coordinator.

Who are we? We are an upscale, top-rated, cosmetic dental office located in the heart of Brooklyn, Bensonhurst. We treat every patient like a VIP and are known for our skilled dentists, dental specialists, and accommodating and friendly staff.

Are you ready for an exciting job? We are looking for an extremely upbeat, high energy, friendly, enthusiastic, intelligent, and hard-working person for this role. This position mixes a combination of Guest Services, Front Desk, and Marketing/Public Relations.

We are seeking an individual with a "retail mentality" that can bring a "How can I help you?" approach to our dental office. Prior retail experience is preferred but not required. An outgoing and friendly personality with exceptional customer service is A MUST!

This position is known as the Guest Services Coordinator. Here are some of the duties that this position will be responsible for:

• Providing exceptional customer service (A MUST!).
• Answering new patient calls.
• Responding to new patient emails.
• Scheduling new/current patients.
• Maintaining a Customer Lead Sheet -- training to be provided.
• CRMS (Customer Relations Management System) - employee will be trained to use this software.
• Mailing new patient paperwork packets.
• Checking all new patients' insurance benefits - employee will be trained.
• Greeting new/current patients.
• Offering patient amenities (such as a coffee, cold beverage, etc.).
• Assisting new patients with forms and check-in.
• Liaison between the front and back of the office.
• Assist with marketing projects and special events/public relations.
• New patient "Thank You" letters.
• Sending "Thank You for Referring to Us" letters.

Requirements:

• Strong administrative and organizational skills.
• Excellent communication and interpersonal skills.
• Compassionate and patient.
• Professional demeanor.

We are looking for someone who is seeking a long-term career and is interested in being with our company for many years. If you are that person, please email us your resume. Be sure to include a cover letter or short paragraph about yourself, and tell us why you are the right person for this job. Looking forward to hearing from you!

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