Bilingual Patient Financial Coordinator

Patient Financial Coordinator (Entry-Level)

SynergenX (including Low T Center and HerKare) is a nationally recognized healthcare organization focused on hormone therapy, weight loss, and preventative wellness. We are committed to delivering a "White Glove" patient experience through compassionate care, operational excellence, and continuous improvement.

Position Overview

The Patient Financial Coordinator is an entry-level, patient-facing role responsible for proactively contacting new patients prior to their appointments to explain financial expectations, insurance coverage basics, and available payment options. This role plays a critical part in ensuring financial transparency, patient preparedness, and a positive overall experience before the patient even walks into the clinic.

What You'll Do

• Contact new patients daily to review pricing and financial expectations prior to appointments
• Explain insurance basics (copays, deductibles, coinsurance) in a clear, simple way
• Review self-pay and alternative pricing options
• Help patients select the best financial option for their situation
• Accurately document patient selections in internal systems
• Respond to clinic and billing team inquiries in a timely, professional manner
• Escalate complex insurance or billing questions when needed
• Deliver a high-touch, professional patient experience on every interaction

What We're Looking For (Entry-Level Friendly)

• High school diploma or equivalent required
• Strong communication skills (phone + written)
• Customer service mindset with professionalism and empathy
• Basic computer skills (Outlook, Excel, Teams, etc.)
• Highly organized with strong attention to detail
• Ability to multitask in a fast-paced environment
• Willingness to learn healthcare insurance basics (we will train)
• Reliable, accountable, and team-oriented

Preferred (Not Required)

• Experience in healthcare, call center, front desk, or billing
• Experience with insurance verification, including eligibility, benefits, and coverage details
• Exposure to insurance concepts or patient financial discussions

What Success Looks Like

• Patients arrive informed and prepared financially
• Clear, confident communication of pricing and options
• Accurate documentation and strong follow-through
• Positive feedback from patients and internal teams

Our Core Values

• Patient Care
• Enthusiasm
• Teamwork
• Growth-Oriented
• Accountability
• Passion

Why Join Us

• Entry-level opportunity with growth potential
• Structured training and development
• Fast-growing healthcare organization
• Make a direct impact on patient experience
• Full benefits package

Ready to Apply?

If you are organized, people-focused, and ready to start a career in healthcare operationswe want to hear from you.