Senior Business Analyst / Product Analyst ServiceNow Platform

divh2Senior Business Analyst / Product Analyst ServiceNow Platform/h2pWe are seeking a highly capable Business Analyst to operate as a strategic partner within our ServiceNow delivery team. This role is central to discovery, solution shaping, and executionowning the translation of business needs into clear, actionable requirements that enable the development of scalable, configuration-first solutions on the ServiceNow platform. The ideal candidate brings both analytical rigor and platform awareness, ensuring that business outcomes are achieved through thoughtful use of ServiceNow capabilities rather than unnecessary customization. This role is highly collaborative, working in close alignment with Product Owners, developers, and business stakeholders to deliver measurable value. This is a hybrid role (in-office Tuesday and Thursday). Local candidates preferred./ph2Responsibilities and Duties:/h2pDiscovery Stakeholder Engagement/pulliLead structured discovery efforts with business partners, stakeholders, and end users to identify true business needs, pain points, and desired outcomes/liliFacilitate workshops, interviews, and working sessions that drive alignment, clarity, and prioritization/liliServe as the primary owner of requirements elicitation and validation across initiatives/liliChallenge assumptions and guide stakeholders toward scalable, platform-aligned solutions with a configuration-first mindset/li/ulpRequirements User Story Development/pulliPartner closely with the Product Owner (who serves as the Scrum leader and owns the backlog) to define, refine, and prioritize work/liliOwn the development of high-quality user stories, epics, and acceptance criteria that are clear, testable, and aligned to business objectives/liliTranslate complex business processes into structured, developer-ready requirements tailored to ServiceNow capabilities/liliActively participate in backlog grooming and sprint planning, ensuring stories are ready for development/li/ulpServiceNow Solution Alignment/pulliDrive requirements aligned to key ServiceNow modules, including ITSM, CSM/SOM, and App Engine/App Builder/liliCollaborate with ServiceNow developers to ensure requirements are feasible, efficient, and aligned to platform best practices/li/ulpDelivery Collaboration Execution/pulliServe as the connective layer between business intent and technical delivery/liliProvide ongoing clarification and support to developers throughout the sprint lifecycle/liliIdentify gaps, dependencies, and risks early, and proactively address them/liliEnsure delivered solutions meet acceptance criteria and business expectations/li/ulpProcess Tooling Discipline/pulliOperate within an Agile framework, supporting 2-week sprint cycles and standard Scrum ceremonies/liliUtilize Azure DevOps to manage user stories, backlog items, and delivery tracking/liliEstablish and uphold standards for requirements quality, documentation, and traceability/liliContribute to continuous improvement of discovery, intake, and delivery processes within the PMO/li/ulh2Education and Experience:/h2ulli5+ years of experience in Business Analysis, Product Analysis, or similar roles in a technology delivery environment/liliDemonstrated experience supporting ServiceNow implementations or custom application development on the platform/liliFamiliarity with core ServiceNow modules such as ITSM, CSM/SOM, and App Engine/App Builder/liliStrong experience working in Agile environments, including backlog management, sprint planning, and story writing/liliProven ability to lead discovery efforts and influence stakeholders across business and technology teams/liliExperience using Azure DevOps (or similar tools) for backlog and work item management/liliExcellent facilitation, communication, and critical thinking skills/li/ulh2Key Competencies:/h2ullistrongRequirements Excellence:/strong Translates complex business needs into clear, actionable, and testable requirements/lilistrongStakeholder Influence:/strong Builds alignment and drives decision-making across business and technology teams/lilistrongServiceNow Platform Awareness:/strong Applies strong understanding of platform capabilities to guide solution design/lilistrongAgile Delivery Discipline:/strong Ensures backlog readiness and supports consistent sprint execution/lilistrongCritical Thinking Problem Solving:/strong Identifies root causes and drives scalable, efficient solutions/li/ulh2What Success Looks Like:/h2ulliBusiness needs are translated into clear, actionable user stories with minimal rework or ambiguity during development/liliServiceNow solutions prioritize configuration over customization, resulting in scalable, maintainable applications/liliSprint commitments are consistently met due to well-groomed, development-ready backlog items/liliMeasurable improvements in business partner efficiency through streamlined workflows and automation/liliIncreased automation across processes, reducing manual effort and operational friction/liliTechnology solutions enable the organization to scale effectively without proportional increases in cost or complexity/liliStrong alignment and trust between business stakeholders, Product Owners, and the development team/li/ulh2Benefits/h2ulliCompetitive compensation package, including base salary and performance-based bonus opportunities/lili401(k) plan with 100% company match up to 4%/liliComprehensive health coverage: medical, dental, vision, HSA, and FSA options/liliGenerous paid time off: 20 days PTO, company holidays, and sick time/liliPaid parental leave/liliCompany-paid life insurance and disability coverage/liliEmployee Assistance Program (EAP): mental health, financial, and wellness support/liliProfessional development: tuition reimbursement and growth opportunities/liliCommuter and transit benefits/li/ulpSuccessful applicants will exemplify strong ethics, integrity, respect for others, accountability for decisions and actions, and good citizenship. Maintaining a reliable, uninterrupted high speed internet connection is a requirement of hybrid or remote positions. All job duties and responsibilities must be performed within the guidelines of the Verus Residential Mortgage Employee Handbook and established company policies and procedures. It is the responsibility of each employee to maintain confidentiality of the company, its clients and to follow applicable laws and regulations in the performance of duties. Verus Mortgage Capital is an equal opportunity employer. All qualified applicants are welcomed to apply and will receive consideration for employment without unlawful discrimination because of a persons race, religious creed, color, national origin, citizenship status, ancestry, marital status, sex, age, or sexual orientation, or because of a persons disability or medical condition./ph2About Invictus Capital Partners / Verus Mortgage Capital/h2pVerus Mortgage Capital is an independent national mortgage investor. Verus offers its Sellers responsible non-prime and Jumbo prime lending products that fill the credit void in todays market. Verus consistently evaluates todays market and credible borrower financing needs to offer our partners innovative solutions. Verus Mortgage Capital is an affiliate of Invictus Capital Partners please visit our website at Hiring Process/h2pStage 1:/ppApplied/ppStage 2:/ppHR Interview/ppStage 3:/ppAssessment/ppStage 4:/ppReview/ppStage 5:/ppInterview/ppStage 6:/ppIn Person Interview/ppStage 7:/ppOffer/ppStage 8:/ppHired/ppDont worry if you dont see any roles you want to apply for now. Join our Talent Community and let us know your areas of interest so we can contact you when a suitable role becomes available./ppRegister Your Interest/p/div