Client Service Specialist

Mittera is currently seeking Client Service Specialists to join our team! The Client Service Specialist serves as a liaison between our customers and the various areas of expertise across our company. They share customers’ detailed requirements—including design, print, binding and mailing of projects—with the various teams within our company and outside vendors. Essential Duties and Responsibilities Learn about and understand customer‑specific program processes Process orders and monitor schedules to provide on‑time product delivery Work as a liaison between the client, management and internal production departments to track and manage orders in progress Provide direction to and coordinate with production and scheduling departments Communicate with Account Executives, client service teammates, and clients about job statuses Investigate client concerns or complaints, promptly verify specifics and provide timely issue identification and resolution; escape escalation to appropriate team members if assistance is needed Identify areas for improvement and research potential solutions to increase client satisfaction levels and/or provide internal process improvement Back‑up other team members when necessary Required Skills and Abilities High School degree or equivalent required; Associate Degree or certificate in business or related field preferred 1–3+ years of relevant experience required Well organized, able to respond quickly to changing situations Ability to plan, prioritize and follow through on projects with minimal supervision Effective communication skills with all levels within the organization, clients, and outside vendors Strong computer skills and proficiency in Microsoft products Detail oriented; excels in problem identification and resolution Ability to work through customer demands and shifting priorities Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Ability to work effectively in stressful situations and meet stringent deadlines Basic math skills (addition, subtraction, multiplication, division, measurements, critical thinking) to solve practical problems Ability to work non‑traditional hours as needed Physical Requirements Prolonged periods of sitting at a desk and working on a computer Must be able to lift up to 20 pounds at times Requires fine motor hand and arm movement, manual dexterity and coordination Must be able to access and navigate each department in the facility Benefits Medical Dental Vision Life and AD&D Policies Short and Long‑Term Disability 401(k) with company match Paid Time Off Paid Volunteer Time Off Mittera is proud to be an equal‑opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. All applicants must be 18 years of age or older. #J-18808-Ljbffr