Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialists! This position focuses on engaging consumers by phone, managing account follow-up activities, and helping drive timely payment resolution through clear, detail-oriented communication. You must be comfortable handling mid-high volume outbound and inbound calls, while maintaining accuracy, while staying in compliance of collection laws. The individual will need to be comfortable negotiating and working through payment options.

If you are someone you know have experience in collections and are looking for new opportunities, please review the job description below in FULL and submit your resume!

Responsibilities:

• Place a large volume of outbound calls to consumers to discuss past-due balances and secure payment commitments.

• Respond to inbound inquiries related to account status, payment options, and collection activity with clarity and courtesy.

• Review delinquent accounts, determine appropriate next steps, and document all interactions thoroughly in the appropriate systems.

• Escalate complex account situations as needed and collaborate with internal teams to support efficient resolution.

• Support operational updates or workflow changes, including system-related process adjustments, as assigned within the collections function.

• Prior experience in consumer collections or a closely related accounts receivable environment.

• Working knowledge of standard collection practices, account follow-up methods, and payment negotiation techniques.

• Ability to manage a fast-paced call environment with significant outbound activity and regular inbound support.

• Strong verbal communication skills with the ability to remain composed in challenging conversations.

• Solid attention to detail and the ability to accurately record account activity and customer commitments.

ADDITIONAL INFORMATION:

•This is an onsite position, 40 hours per week (remote work is not allowed)

• Schedule: 9a-8pm Monday - Thursday (off Fridays and no weekend hours required)

• Office is a more casual environment with a focus on employee engagement and happiness in the workplace. The team celebrates milestones, birthdays, special occasions, etc. "Get the work done but let's have fun doing it!" mentality.

• Work alongside 15 other collectors

•Opportunity for growth