Collections Specialist

Job Description

Job Description

Title: Collections Specialist T/A
Work Schedule: 8:00AM - 4:30PM Mon-Fri
Hybrid - M/F Remote, T/W/Th in office
Location: Greenville, SC
Temp to Perm

Entry/Intermediate Level (2+ years)
Required: SAP experience

First Advantage Package
Non-Exempt/Hourly Package + Supplier ran Drug Screen
Or
Non- Exempt/Hourly with Drug Package
And
Education Verification (Can be verified by Supplier or using A La Carte screen)
And
Employment Verification (Can be verified by Supplier or using A La Carte screen)

Key Responsibilities:
Manage a portfolio of accounts, assessing receivables and prioritizing work to meet objectives.
Analyze accounts to identify trends, issues, and root causes, and develop solutions to improve outcomes.
Plan and execute weekly customer outreach, documenting progress and providing status updates.
Partner cross-functionally to resolve account issues and negotiate resolutions within scope of authority.
Perform core AR tasks including reconciliations, credit holds/releases, statements, dunning, and bad debt recommendations.
Handle customer inquiries, resolve disputes, and maintain accounts (short-pays, chargebacks, credit memos, payment issues).
Excellent written and verbal communication skills, with the ability to interact professionally with internal stakeholders and customers.
Ability to work both independently and collaboratively within a team setting.

Education & Experience:
2 years of Accounts Receivable experience, including a foundational understanding of AR processes such as invoicing, aging, and cash application.
1+ year credit/collections experience preferred
Bachelors degree in Accounting, Finance, Business, or a related field preferred (or equivalent combination of education and experience). HS Diploma/GED required.
Experience with SAP Accounts Receivable (AR) (must have)
Basic to intermediate Microsoft Excel skills (data entry, simple formulas; pivot tables and data analysis a plus).