Patient Care Navigator

Location: Chicago, Illinois Business Unit: Rush Medical Center Hospital: Rush University Medical Center Department: Int Med Cardiology P Work Type: Full Time (Total FTE between 0.9 and 1.0) Shift: Shift 1 Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 AM) Rush offers exceptional rewards and benefits learn more at our Rush benefits page ( Pay Range: $18.87 - $29.73 per hour Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. Summary The Patient Care Navigator is responsible for assisting nurses and social workers to provide outreach efforts to a group of patients from a patient list. The Patient Navigator will share knowledge and education to empower patients and improve their ability to navigate services and systems. This role will utilize the established model of care management. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures, including complying with all Rush University Medical Center Customer Service Standards. Required Job Qualifications High School diploma or GED and 1 year in experience Electronic Medical Record Knowledge of ambulatory setting Basic knowledge of Microsoft Office Written, verbal and exceptional interpersonal communication skills Ability to multi-task Ability to function independently, to organize, and be self-motivated Preferred Job Qualifications Associates degree (health related area of focus such as social work, psychology or medical terminology) Bilingual Responsibilities Daily monitoring of a list of inpatient discharges, ER discharges, and referrals. Provide outreach for all patients due for follow up and new patient appointments according to policy and procedures. Prepare and deliver routine correspondence/medical records to referring agencies and primary care providers in accordance with policy. Document all correspondence in electronic medical records as necessary. Liaison to multiple departments, agencies and provider offices. Participate in meetings as assigned. Conduct outreach and complete assessments as necessary to identify individuals at risk for adverse health outcomes including timely Health Risk Assessments. Provide assistance with insurance as needed, including helping patient connect with resources for enrollment, conducting verification of insurance plans, assisting patients with redetermination, and others as needed. Coordinate transportation for all patients as needed. Other duties as assigned. Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. #J-18808-Ljbffr