Security Guard

Job Description

Job Description

Benefits:

• Company parties
• Competitive salary
• Free uniforms

The Security Guard is responsible for maintaining a safe, secure, and welcoming environment for participants, families, staff, and visitors participating in the DYCD-funded COMPASS Program. This position supports daily program operations by monitoring facility access, enforcing safety procedures, responding to incidents, and assisting with emergency preparedness efforts.

The Security Guard plays a critical role in protecting program participants, staff, and property while fostering a positive, respectful atmosphere that supports youth development and community engagement.

Essential Duties & Responsibilities

Facility Safety & Security

• Monitor facility entrances, exits, hallways, and common areas to ensure a safe and secure environment.
• Verify visitor access and maintain visitor sign-in and sign-out procedures.
• Conduct routine patrols and security checks throughout the facility.
• Monitor program spaces during operating hours and special events.
• Assist in enforcing facility rules, policies, and safety procedures.

Incident Prevention & Response

• Respond appropriately to incidents, emergencies, and safety concerns.
• De-escalate conflicts and help maintain a calm, orderly environment.
• Document incidents and prepare reports in accordance with organizational policies.
• Notify program leadership and emergency personnel when appropriate.
• Assist with emergency drills, evacuations, and preparedness activities.

Participant & Visitor Support

• Greet and assist participants, families, staff, and visitors professionally and respectfully.
• Provide directions and information as needed.
• Promote a positive, welcoming, and supportive environment.
• Support staff in maintaining a safe atmosphere during activities and events.

Compliance & Administrative Responsibilities

• Maintain accurate security logs, incident reports, and visitor records.
• Ensure compliance with organizational policies, procedures, and safety protocols.
• Maintain confidentiality regarding participant, family, and staff information.
• Participate in required trainings and professional development opportunities.
• Support monitoring visits, inspections, and compliance reviews as needed.

Program & Community Support

• Assist with special events, family engagement activities, and community programs.
• Collaborate with program staff to support daily operations.
• Serve as a positive representative of Hands That Make A Difference.
• Support efforts to create a safe, respectful, and inclusive environment for all participants.

Minimum Qualifications

Education

• High School Diploma or GED preferred.

Experience

• Previous experience in security, safety, law enforcement, customer service, or a related field preferred.
• Experience working with youth, families, or community-based organizations preferred.
• Experience in conflict resolution and de-escalation techniques preferred.

Knowledge, Skills & Abilities

• Strong observation and situational awareness skills.
• Ability to remain calm and professional during emergencies and stressful situations.
• Strong communication and interpersonal skills.
• Ability to exercise sound judgment and make appropriate decisions.
• Ability to work independently and collaboratively as part of a team.
• Commitment to maintaining a safe and welcoming environment.

Core Competencies

• Safety Awareness
• Professionalism
• Communication
• Conflict Resolution
• Accountability
• Customer Service
• Problem Solving
• Teamwork

Physical Requirements

• Ability to stand and walk for extended periods of time.
• Ability to patrol indoor and outdoor areas.
• Ability to respond quickly to emergencies and safety concerns.
• Ability to lift and carry up to 25 pounds.
• Ability to work evenings, weekends, and special events as required.

Required Certifications & Clearances

• Background Check
• Security Guard License (if required by state or local regulations)
• Completion of all required DYCD trainings
• Additional clearances as required by organizational policies

Accountability Measures (KPIs)

• Maintenance of a safe and secure program environment.
• Timely and accurate incident reporting.
• Compliance with safety procedures and organizational policies.
• Effective visitor management and facility monitoring.
• Positive interactions with participants, families, staff, and visitors.
• Support of emergency preparedness and response efforts.
• Contribution to overall program operations and participant safety.

Equal Employment Opportunity Statement

Hands That Make A Difference is an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace. We celebrate diversity and are committed to creating an environment where all employees, participants, and families are treated with dignity, respect, and fairness.