General Manager of Gutter Installation Company

Job Description

Job Description

The Brothers that just do Gutters is looking for an exceptional and dedicated manager! The business has grown tremendously and the owner is wearing too many hats. We have a close family feeling atmosphere with employees ranging from new and experienced field technicians, a sales team, and an administrative team. We are looking for an energetic leader that can help build culture, motivate employees, drive improvement in the business, and run operations efficiently. Extreme ownership and hard work are musts for this position.

As a General Manager, this role is the primary integrator for the organization, listening closely to the owner’s vision and mapping out a plan to achieve it. The GM brings creative roadmaps to the owner, including detailed plans for achieving the annual and long-term plans. The GM is responsible for the output of all the people on their team. This will require creating, maintaining, and improving the systems and processes the team uses, as well as gaining buy-in and motivating the staff toward peak performance. This role is responsible for all business operations with the exception of sales and marketing. Determine and delegate to staff; which consists of administrative, operational, and field employees. To receive regular reports from staff and project updates from field personnel

• Overseeing daily business operations 
• Developing and implementing growth strategies 
• Training low-level managers and staff 
• Creating and managing budgets 
• Improving revenue & profit
• Hiring employees 
• Evaluating performance and productivity 
• Analyzing accounting and financial data 
• Researching and identifying growth opportunity 
• Generating reports and giving presentations 
• Chipping in wherever needed, including but not limited to: payment collections, warehouse upkeep and stocking, material management, jobsite quality checks, etc.

Behaviors and Habits needed for success in this role:

• Urgency around results
• Task management, prioritizing 
• Clear Direction
• Proactive communication: formal and informal, frequent
• Issue Collection and resolution management
• Delegate, instruct and follow up
• Structure and consistency 
• Comfort with conflict, conflict resolution 
• Appreciation for customer service 
• Ability to integrate Various company functions and departments 
• Exercise Influence 

Desired Experience and Skills:

• 2+ years managing in a small or family run business
• 2+ years managing a diverse team including field technicians, sales, and administrative
  • Performance discussions and reviews
  • Motivation while driving production
  • Corrective coaching and discipline
  • Collaborative team building
• 2+ years customer service management
• 2+ years budgeting and P&L management
• 2+ years networking and community involvement

Benefits include:

• Company car
• Paid vacation
• 401k
• Medical benefits
• Company laptop
• Salary plus performance-based bonuses