Bank Operations Supervisor

Bank Operations Supervisor

At Regions, the Bank Operations Supervisor leads a team of nonexempt associates performing a variety of operational activities with Bank Operations, including but not limited to payment processing, adjustments, statements, special handling, and account maintenance.

Primary Responsibilities

• Supervises the team to ensure that all quality standards are met
• Assigns work to staff and determines workflow
• Resolves escalated or complex issues as necessary
• Identifies, designs, and implements process improvements to increase department efficiency
• Hires, coaches, and handles corrective action for associates
• Ensures the staff is properly trained and adheres to policies and procedures
• Partners across Technology, Operations, Digital, and Data (TODD) to ensure controls are designed, implemented, and monitored to strengthen risk management, compliance, and cyber security, effectively mitigating risk to levels within the company's risk appetite
• Practices disciplined change management by evaluating risk and control impacts when designing or implementing changes to processes, systems, products, and/or services and ensures appropriate updates to procedures, training, and controls are made accordingly

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

• Bachelor's degree
• Or High School Diploma or GED and four (4) years of operations or related work experience

Preferences

• Bachelor's degree or some college courses
• Banking experience
• Leadership experience

Skills and Competencies

• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
• Ability to learn additional systems as needed
• Ability to research, analyze data, and derive facts
• Ability to supervise and manage a team
• Ability to work in a team environment when applicable
• Ability to work under pressure and meet deadlines
• Excellent problem-solving skills
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
• Strong time management skills
• Strong verbal, written communication, and organizational skills
• Strong work ethic and self-motivation

Please note: This is not a remote role. A minimum of three days in-office is required, with the potential for additional in-office time at the manager's discretion.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$51,537.20 USD

Median:

$68,100.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Benefits Information

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please visit the link below.

Riverchase Operations Center

Location: Hoover, Alabama

Equal Opportunity Employer/including Disabled/Veterans