Account Manager/Executive

Job Description

Account Manager/Executive


Company Overview

We are a Design Manufacture Construct (DMC) company that delivers complex buildings as products through a seamless, scalable integration of design, manufacturing, and construction. Based in Bessemer, Alabama, we partner with national clients-including Encompass Health, HCA, Atrium Health, Acadia Healthcare, and Walmart-to deliver building programs across the U.S.

We are seeking an Account Executive to lead client relationships, manage large-scale building programs, and serve as a key interface between internal teams and partners.

Position Summary

The Account Executive owns the client relationship. You are the front line-making us easy to work with, hard to compete with, and essential to our partners.

You'll guide clients through the company delivery process-from first engagement to final install-ensuring we deliver what we promise. You'll translate complex systems into clear action, build trust across stakeholders, and solve problems before they arise.

This role blends relationship management, technical fluency, and operational execution. The ideal candidate is part strategist, part project quarterback-someone who brings clarity, confidence, and momentum to every interaction.

Success means growing accounts by consistently delivering value. That requires understanding client goals, aligning internal teams, and driving disciplined execution.

Core Responsibilities

Client Relationship Leadership
Own the relationship from first handshake to final handoff. Be the client's trusted advisor. Understand their goals and constraints. Anticipate needs, stay prepared, and build trust through consistency.

Project Coordination
Bridge clients and internal teams. Lead project syncs. Translate technical details into clear steps. Align design, program, manufacturing, and construction teams. Maintain scope, schedule, and budget.

Account Growth
Know your client's pipeline and pain points. Spot opportunities to expand our role. Build long-term plans that match their capital strategy. We're looking for candidates who excel at uncovering unmet client needs and proactively positioning us to deliver added value and increase our wallet share of their business. This role is ultimately responsible for the profitability and growth of the customer relationship.

Problem-Solving & Escalation
Stay calm under pressure. Surface risks early, bring in the right people, and drive resolution. Own outcomes and follow-through.

Process Improvement
Every client experience should feel intentional, consistent, and world-class. Help build the systems that make that possible. Document what works and fix what doesn't. Create templates, checklists, and workflows that scale. Your insights help us get sharper. . Create templates, checklists, and workflows that scale. Your insights help us get sharper with every project.

Voice of the Client
You're on the front lines-use that vantage point to give real-time feedback to product, design, manufacturing, and construction teams. Where are clients getting stuck? What do they need? Where can we move faster or communicate better? Your insight drives continuous improvement.

Qualifications

Technically trained in one or more of the following:

• Architecture
• Construction Management
• Modular Construction
• Project Delivery
• Prior Account Management

Bonus if combined with experience in:

• Client Services
• Business Development
• Design-Build or Healthcare Projects

Experience:

• 5+ years of experience in DMC, modular, or client-facing project roles
• Strong understanding of construction workflows, especially in healthcare
• Skilled at navigating complex stakeholder environments
• Clear communicator, confident presenter, and trusted relationship-builder
• Obsessed with follow-through, accountability, and making things easier for clients
• Able to move between strategic conversations and tactical execution seamlessly

Work Environment Travel & Physical Requirements

• Work in an office setting, manufacturing plant, construction site
• Travel up to 60%

Compensation & Benefits

We offer a competitive salary along with a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO) and holidays
• Professional development opportunities

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