Advanced Symitar Hosted Automation Consultant

Business Consultant

At Jack Henry, we partner with community banks and credit unions to deliver technology they can depend on. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you.

We are seeking a Business Consultant to work exclusively with EASE clients for the purpose of providing specialized services within the Symitar EASE outsourcing solution. This position works with larger asset clients, providing an elevated level of service that bridges standard support and advanced, specialized assistance.

Why You'll Love This Role

• Make a meaningful impact Partner with large, complex credit unions and banks, serving as a trusted advisor who helps shape their success.
• Work at a higher level Go beyond day-to-day support to provide strategic, consultative guidance for large asset institutions.
• Build deep expertise Specialize in the Symitar EASE solution and become a go-to expert in a critical, growing area of the business.
• Collaborate with purpose Join a team that values knowledge-sharing, partnership, and doing what's right for clients and communities.
• Grow your career Gain exposure to enterprise-level clients, expand your influence, and develop skills that open doors across Jack Henry.

This is a remote position, and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Birmingham, AL; Cedar Falls, IA; Charlotte, NC; Lenexa, KS; Louisville, KY; Springfield, MO; or Monett, MO.

This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, PERM).

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you'll be responsible for:

• Serve as the primary contact for processing and data center activities for clients operating in complex environments.
• Work with vendors on integration to the EASE Data Center along with credit union.
• Conduct regular technical calls with the client on both current and upcoming projects.
• Review client's technical strategic plans for near term (less than one year), mid-term (1-3 years), and long term (3+ years).
• Ensure appropriate JH resources are assigned to active/near term (if applicable) projects.
• Provide regular written status updates to the client as well as EASE management.
• Monitor cases to ensure appropriate updates are being provided.
• Partner with Customer Relationship Manager and act as a moderator for escalated issues ensuring regular updates are being provided.
• Create specifications that outline the solution approach for process improvements.
• Supports customers by utilizing data analytic tools and identifying ways to improve key performance factors.
• Participate in solution deployment strategy.
• Ensures testing and customer training are referred to support organizations.
• May identify company products or services sales opportunities to fulfill customer's current or future needs and communicates to appropriate sales team.
• May perform other job duties as assigned.

What you'll need to have:

• Minimum of 2 years of experience in a financial institution or FinTech.
• Must also be available to work up to 2 weekends a year to support the data center Disaster Recovery Exercise.

What would be nice for you to have:

• Experience with customer relationship management.
• Experience with the Symitar Core.
• Advanced technical knowledge and skill of process automation specifically through SMA OpCon Solution Manager.
• Advanced technical knowledge and skill of SFTP
• Strong communication and customer interaction skills.
• Strong organizational skills.
• Strong knowledge of the financial industry.
• Able to define system and functional requirements.
• Able to analyze current processes and identify recommendations for improvement.
• Able to project a positive image to customers.
• Able to meet aggressive deadlines.
• Able to work on multiple projects concurrently.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.

Jack Henry And Associates