Appraisal Support Specialist

Job Description

Job Description

AMC Encore  was built to challenge the system, expose the inefficiencies, and put power back where it belongs—with the appraisers who are the foundation of this industry. We’re here to apply pressure and revitalize the future of appraisal management. Our wide range of services includes traditional, digital, and alternative valuations with accuracy and skill. Driven by a commitment to excellence, we offer unmatched personalized service and the quickest turnaround times in the industry. With coverage across the nation, we are prepared to provide dependable and efficient support customized to your specific needs. Discover the AMC Encore difference, where quality and customer satisfaction take precedence. A strong network of appraisers enables us to provide top-quality service with swift turnaround times.

About the Role:

The Appraisal Support Specialist plays a critical role in facilitating accurate and timely real estate appraisals within the AMC Encore environment. This position is responsible for coordinating appraisal requests, managing communication between appraisers and clients, and ensuring compliance with industry standards and regulatory requirements. The specialist will analyze appraisal reports for completeness and accuracy, providing support to both internal teams and external partners to resolve discrepancies or issues. By maintaining detailed records and tracking appraisal progress, the role ensures that all appraisal activities contribute to informed decision-making in real estate transactions. Ultimately, the Appraisal Support Specialist helps streamline the appraisal process, enhancing operational efficiency and client satisfaction in the real estate and leasing sector.

The Appraisal Support Specialist is responsible for coordinating and managing appraisal orders from initial acceptance through final delivery. This role ensures efficient communication and workflow between appraisers, lenders, and internal departments throughout the entire appraisal process.

Key Responsibilities:

• Monitor and track all appraisal orders to ensure timely progress and completion.
• Serve as the primary point of contact between appraisers and lender clients, relaying updates, requests, and status changes promptly and professionally.
• Manage a shared email inbox, triaging and directing correspondence to the appropriate internal department as needed.
• Make and receive phone calls to assist with scheduling, order updates, and issue resolution.
• Support the onboarding and maintenance of appraiser and client accounts, including verifying documentation and assisting with system setup.
• Ensure all communications and order notes are accurately logged in the company’s respective portal(s).
• Collaborate with the quality control and assigning departments as needed to resolve outstanding conditions or assignment-related inquiries.
• Uphold company standards for professionalism, compliance, and customer service in all interactions.
• Skills and Qualifications:
• Strong communication and organizational skills with attention to detail.
• Proficiency with technology and appraisal management platforms.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Customer service–oriented with a focus on problem-solving and follow-through

Position Qualifications

•    Self-driven; takes on new opportunities and tough challenges with optimism and ownership 

•    Organized and detail-oriented with the ability to adapt quickly to changing priorities and effectively execute 

•    Strong commitment to ethics, integrity, and confidentiality

•    Proficiency in Microsoft Office suite (Excel, PowerPoint, Word, Slack) 

Availability Requirement: Must be available for at least one weekend day and evening shifts. We’re primarily looking for candidates who can work Sunday–Thursday or Tuesday–Saturday schedules

The Perks 

•    Flexible Work Schedules

•    Flexible Time Off, 10 PTO Days

•    Opportunity for Advancement

•    10 Paid Holidays and Sick Days

•    Medical, Dental, Vision, Life, LTD, STD, 401K

Disclaimer

This job description should not be construed as an exhaustive list of duties and responsibilities performed by persons assigned to this classification. It is not intended to limit or in any way modify the right of any supervisor or manager to assign, direct and control the work of employees under his/her supervision. All principal duties and responsibilities of this position are essential functions of the position. Job descriptions are reviewed on a regular basis and may be revised at any time. This job description does not constitute a contract of employment; therefore, the company may exercise its employment-at-will rights at any time.