Jr. Account Manager - AppFolio Experience Required

APM Help is a dynamic and rapidly-growing company that empowers property management companies to scale effectively through a comprehensive range of back office services, including bookkeeping, consulting, maintenance coordination, and more. Our specialized AppFolio Trust Account Bookkeeping service handles all back-office accounting tasks, including bank reconciliations and move-outs, allowing our clients to focus on growing their businesses. Responsibilities: Serve as the main point of contact and trusted advisor for a portfolio of bookkeeping clients, building strong professional relationships and providing exceptional customer service. Act as a subject matter expert on AppFolio software, staying updated on the latest features, enhancements, and best practices, and effectively communicating this knowledge to clients. Conduct regular check-ins and meetings with clients to understand their evolving needs, address any concerns or issues, and identify opportunities for improving their bookkeeping processes. Collaborate with clients to develop customized solutions and workflows tailored to their specific property management requirements, leveraging the capabilities of the AppFolio platform. Ensure a smooth transition for new clients with a comprehensive understanding of their business operations, financials, and reporting needs. Train and mentor a team of bookkeepers, providing guidance and support in their day-to-day tasks, addressing queries, and fostering their professional development. Monitor and review the work performed by bookkeepers, ensuring accuracy, adherence to industry standards, and compliance with financial regulations. Continuously assess and optimize bookkeeping processes, identifying opportunities for automation, efficiency improvements, and cost savings. Collaborate with internal teams, such as Sales and Marketing, to drive client retention, identify upselling opportunities, and contribute to the overall growth and success of APM Help. Actively contribute to the development and refinement of APM Help's service offerings, sharing insights and feedback from clients to drive continuous improvement. Participate in team meetings, training sessions, and professional development activities to enhance knowledge and skills related to property management, bookkeeping, and the AppFolio software. Maintain accurate and detailed records of client interactions, activities, and progress using internal CRM and project management tools. Qualifications: Minimum 2 years of experience in property management bookkeeping Minimum 2 years of experience with AppFolio software (Intermediate level user) Excellent customer service skills with a strong focus on client satisfaction Demonstrated leadership abilities and experience in managing teams Ability to quickly adapt to new software tools and task management platforms (e.g., Asana, G-suite, Dialpad) Strong problem-solving skills with a creative and innovative mindset Self-motivated and driven to become an expert in AppFolio and Property Management Capable of working independently while recognizing the value of seeking assistance when needed Strong team player with excellent communication and collaboration skills Benefits: Starting salary at $42,000 Fully remote work from anywhere! Health, vision, and dental insurance 401(k) with 3% company contribution (not match!) #J-18808-Ljbffr APM Help