Client Service Analyst, Ask JPMC Help Bar

Job Description

Shape the future of our customer experiences and directly influence product adoption success. Dive headfirst into dynamic collaborations and guide customers’ trust during crucial onboarding moments.

 
As a Client Service Analyst within the Employee Experience Help organization, you support our customers throughout their journeys. As a core contributor of the team, you are responsible for supporting employee onboarding, driving product adoption, and beyond, working closely with the Employee Experience team and other cross-functional groups to ensure seamless, cohesive and personalized experiences.   

 
Job responsibilities  

• Provides in person assistance such as addressing inquiries, troubleshooting challenges, as well as gathering feedback and insights that will be relevant to the product and servicing teams

• Drives product adoption through training and awareness initiatives

• Takes new customers through the onboarding process and guides them through the initial setup and configuration of our products to fit their specific needs

• Proactively gets involved with location-specific events and priorities to support employees

Required qualifications, capabilities, and skills  

• 1+ years of experience or equivalent expertise in customer success or a relevant domain area

• Demonstrated ability to deliver exceptional customer service with a strong desire to help customers succeed

• Proven experience successfully engaging customers using strong verbal and written communication skills with an ability to articulate complex concepts in a clear and concise manner

• Demonstrated experience in working with technology and the ability to troubleshoot basic technical issues and guide customers through problem-solving steps

• Proficient in using virtual communication tools and technology platforms.

• Strong problem-solving skills and the ability to think on your feet.

• Ability to work independently and as part of a team.

• High level of professionalism and attention to detail

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.