Estimator

Job Description The Estimator’s primary responsibility is to provide an exceptional and successful customer experience by creating estimates, coordinating repair needs for customers, and communicating with insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage, documents required repairs and parts replacement, and ensures alignment with all team members to achieve facility KPIs. Key Job Responsibilities Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details. Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent customer service. Ensure compliance with all insurance client requirements, processes, and metrics. Ensure compliance with all WOW Operating Way regarding customer drop‑offs, repair planning, communication, and delivery. Communicate customer requests and needs to appropriate team members. Provide positive energy when greeting customers in person and on the phone. Understand all required insurance programs and procedures. Participate in daily “production walks” with the Management Team, as required. Support all team members when required. Participate in monthly Health & Safety and staff meetings (if required). Attend training, information sessions, and workshops recommended by Store Manager. Maintain the store’s KPIs by maximizing role performance. Uphold the company’s core values: Honesty, Integrity & Respect. Education and/or Experience Required Knowledge of repairs and OE guidelines. High School Diploma or equivalent. Awareness of where to look for answers. Basic computer skills. Compliance with DRP’s minimum of 1‑year experience. Must be willing to complete I‑CAR training. Valid driver’s license. Required Skills/Abilities Awareness of where to look for answers. Basic computer skills. Compliance with DRP’s minimum of 1‑year experience. Must be willing to complete I‑CAR training. Valid driver’s license. Benefits That Drive Your Success Annual paid time off (PTO) plans. Two weeks of paid parental leave for full‑time employees who work a minimum of 30 hours per week. Six paid holidays annually. Medical, prescription drug, dental & vision insurance effective Day 1. 401(k) retirement plan with company match. Employer‑paid short‑term disability & life insurance. Additional voluntary life insurance. Continuing education opportunities. Free prescription or non‑prescription safety glasses annually. Annual voluntary uniform stipend. Voluntary daily pay option available. Our Commitment The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our “Greater Team” exceptional. Qualified individuals, including those with disabilities and protected veterans, are encouraged to apply. Physical demands: The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job. Compensation Details: Pay: $47,000 - $150,000 a year. #J-18808-Ljbffr