Service Advisor

Job Description

Job Description

Have  FUN , Enjoy the  CAR BUSINESS , Make  MONEY ! As a privately owned company, no need to focus on anything but adding to a stellar culture and taking care of customers! Elm Creek Auto Group is progressive, customer-centric and employee obsessed. All of our stores are very involved in their local Community with a focus on giving back where it matters.

What are some of the benefits your employees receive?

• Saturday lunches provided for employees working on the weekend
• Company sponsored holiday events
• 5 day work week
• 401K
• Health, Dental and Vision available
• Company paid life insurance
• Company sponsored weight loss program at no additional cost when you enroll in health insurance.
• Use of progressive technology to help with the sales and service process
• Heated shops at various, climate sensitive locations
• Cooled shops at various, climate sensitive locations

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.

• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.

• Ensure the daily inventory of technicians' time is consistently sold to service customers.

• Distribute work between technicians efficiently.

• Answer technical questions about vehicle problems, warranties, services, and repairs.

• Maintain Customer Happiness scores at or above company standards.

• Assist in diagnosing vehicle problems; order parts and tools as necessary.

• Oversee administration of warranty claims as well as training and supervising of service department.

• Set schedules and assigns tasks to service department employees.

• Reinforces company policies and adheres to company standards.

• Encourages compliance with applicable laws and regulations.

• Maintain good working relationship with factory(s) and foster positive employee relations.

• Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

• Organized and friendly personality

• Demonstrated ability to manage others

• Time management skills

• Fantastic communication skills with your customers

• Professional, well-groomed personal appearance

• Consistent record of service and sales success

• Strong record of positive customer satisfaction results

• Team oriented and self-motivated

• Able to work with little supervision

• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.