Automotive Service Advisor

Job Description

Job Description

WE ARE A MONDAY THROUGH FRIDAY WORKPLACE, WEEKENDS OFF!

We are a dealership-alternative for automotive repair and maintenance for all makes and models. Our shops are gorgeous and clean, our work environments are positive and collaborative and we consider building relationships with our guests as the number one priority.We’ve become one of the highest rated and fastest growing automotive repair shops by refusing to compromise on our core values and dedicating ourselves to our craft since day one. Don't just take our word for it, check out our 10,000+ 5-Star Google reviews. WE ARE CURRENTLY LOOKING TO FILL THIS ROLE IN OUR MISSION CITY, KANSAS

JOB DESCRIPTION

Service Technicians spend the majority of their time in a shop atmosphere, although they frequently visit the front office. Duties and responsibilities may include the following:

• Service Technicians are responsible for providing an OUTSTANDING client experience! You will be a part of our client-centric philosophy where we take care of the Client FIRST and the Car SECOND. You must have a culture of "Yes"!
• Keeping your team morale up as you are the liaison between your advisor and the client!
• Upon receiving an inspection of the vehicle, you are responsible for generating all findings for all maintenance and repair items using our shop management software.
• Presenting advisor with all repairs suggested by your talented technical diagnosis. You will inspect and present to the advisor to show all findings to the client in an efficient and effective manner. Educate and inform them on the stats of their vehicle (the good, the bad, the ugly).
• Upon approval from the client, you are responsible for removing all necessary items from the vehicle after the proper time or parts were approved. Use quality parts when available and ensure the client leaves with a vehicle that is safe and reliable.
• Track timing to when the part arrives and if a core is needed, then verify with our advisors immediately to ensure the delivered parts are correct as well as that the core is sent back after the repair.
• Fully documenting every ticket to justify each repair . Verify that you produce full repair information to help on every repair order(Concern, Cause, Correction). Keep our clients informed by updating them on the repair order for ensuring both the customer and the front staff have a record of the repair process.
• Maintaining shop cleanliness (interior, exterior, bathrooms, garage) by establishing practices that ensure routine cleaning and maintenance of the entire shop ecosystem.

QUALIFICATIONS

• 3 to 5 years of Technician experience or schooling
• High school diploma
• Valid driver’s license
• ASE certifications are encouraged but not required

WHAT YOU CAN EXPECT FROM US

• To be given continuous support.
• To be treated with courtesy and respect at all times.
• That you will only be asked to perform work with the utmost ethical considerations.
• That we will supply you with leadership that actively listens and creates opportunities for your career-growth.
• That your work environment will be positive, collaborative, and clean.
• That we provide incentive/bonus plans with targets that are actually attainable.

ADDITIONAL INFORMATION & BENEFITS

• Our multi-million-dollar facilities are furnished with state-of-the-art equipment, software, amenities and resources.
• 75% company paid employee insurance premiums.
• Tenure-based promotions and incentives. Your loyalty pays off!
• Paid time-off.
• We are closed every weekend!