Program Manager

Job ID: 26376837Reference Number: 25-01082Title: Program ManagerLocation: Wilmington, DEJob Type: Full Time/ContractPosted Date: 2025-09-22Contact: Mahi MahiContact Email: View email address on us.fitly.work Phone: (609) 701-8019Company: HAN StaffingPosition: Program ManagerFull Time Role with BenefitsVisa: IndependentLocation: Delaware/NY/NJ Job Summary We are seeking a strategic and results-driven Program Manager with a strong background in Managed Services to oversee and coordinate multiple related projects that align with our organization's long-term goals. This role involves managing cross-functional teams, ensuring service delivery excellence, and driving operational efficiency across managed service engagements.Key ResponsibilitiesProgram Oversight & Strategic AlignmentLead and manage multiple interrelated projects under a unified program strategy.Ensure all projects align with the organization's strategic objectives and client expectations.Develop and maintain program roadmaps, timelines, and performance metrics.Managed Services DeliveryOversee the delivery of managed services including IT infrastructure, cloud services, application support, and cybersecurity.Ensure SLAs, KPIs, and compliance standards are consistently met or exceeded.Collaborate with service delivery teams to optimize processes and improve customer satisfaction.Stakeholder Engagement & CommunicationAct as the primary point of contact for internal and external stakeholders.Provide regular updates on program status, risks, and performance metrics.Facilitate executive-level reporting and governance reviews.Resource & Budget ManagementAllocate resources effectively across projects and service lines.Develop and manage program budgets, forecasts, and financial reporting.Identify cost-saving opportunities and drive operational efficiencies.Risk Management & ComplianceIdentify and mitigate risks across the program lifecycle.Ensure compliance with contractual obligations, industry standards, and regulatory requirements.Implement governance frameworks and audit controls.QualificationsBachelor's or Master's degree in Business Administration, Information Technology, or related field.5+ years of experience in program management, with at least 2 years in Managed Services.Strong understanding of ITIL, service delivery models, and enterprise IT environments.Proven experience managing cross-functional teams and complex programs.Certifications such as PMP, PgMP, or ITIL are highly desirable.Key SkillsStrategic planning and executionLeadership and team managementBudgeting and financial acumenRisk assessment and mitigationExcellent communication and stakeholder managementFamiliarity with tools like Jira, ServiceNow, MS Project