Performance Health Coach & Patient Experience Coordinator

Job Description

Job Description

Description:

Cenegenics is the global leader in longevity and performance medicine, transforming human health across 5 continents for nearly 30 years. Since 1997, we have been pioneering a new model of healthcare focused on helping people live longer, healthier, and higher-performing lives. We believe the future of medicine is not reactive disease management, it is proactive optimization, prevention, and performance. Our physician-led care model combines advanced diagnostics, precision medicine, data-driven protocols, AI, and personalized coaching to deliver measurable health outcomes beyond what traditional primary or concierge care typically achieves. By integrating nutrition, fitness, lifestyle, and medical optimization into a coordinated care experience, we help our members take control of their healthspan and unlock their full potential.

Today, Cenegenics serves patients across a growing global network and is building one of the most recognized brands in longevity medicine. As demand for proactive healthcare continues to accelerate, we are creating the platform, technology, clinical infrastructure, and talent network that will define the next generation of healthcare.

About the Role (100% On-Site Monday - Friday)

This is a dual role in which the individual will act as both the onsite Performance Health Coach (PHC) and Patient Experience Coordinator (PEC). Acting as the initial point of contact for our clients (patients), your primary role is to ensure our patients have an exceptional 5-star experience. Wearing your PHC hat, you are responsible for educating our members on proper nutrition and exercise regimens based on individual health and lifestyle assessments, current laboratory findings, and results of on-site diagnostic studies. Key responsibilities include completing initial consultations with each patient, revising the patient’s intake forms to create a custom approach to their dietary and exercise regimen, managing patient interactions via various communication methods including health coach application, SMS messaging systems and video conferencing to provide health, nutrition and exercise consultations and support for our growing patient base. As PEC, you are responsible for tracking and scheduling consultations for follow up appointments, meeting with Center physicians, PHCs and Clients (patients), answering phones, emails/texts, ordering patient lunches and assisting in the closing-out of consultations to deliver a seamless client experience. This role will be a clinical liaison working with the physician and patients on our comprehensive healthcare memberships, where upselling, enthusiasm, ambition play a critical role for this position to increase member acquisition and retain the current patient base. This position is a key driver in member satisfaction as it relates to the business and sales/retail components, processing patient requests and maintaining files with our Electronic Medical Record (EMR).

What You Will Do

• Prepare summary sheet of lifestyle recommendations based on health & lifestyle questionnaire and labs, addressing any key concerns
• Educate members on the importance of nutraceuticals and recommend supplementation based on their personal goals, health history, and lab results
• Assess current eating habits and educate members on proper nutrition based on Cenegenics recommendations and protocols
• Conduct fitness assessments to include body composition, cardiovascular endurance, muscular strength and endurance, flexibility, balance/posture and core strength
• Educate members on the importance of weight training, cardiovascular activities, flexibility and balance. Design/refine their current program to coincide with medical management program while maintaining regular follow-up communication
• Maintain patient information in compliance with HIPAA regulations and state and federal statutes regarding the retention and storage of Protected Health Information (PHI)
• Complete program close/conversion process and any changes as needed per the center physician
• Receive and process all orders from patients. i.e., Prescription and/or over the counter (OTCs)/(Nutraceuticals)
• Maintains calendar appointments in accordance with the center team
• Office maintenance and coordination to include: arranging office repairs and compliance with vendors, managing pick-ups/ deliveries, ordering and refilling office supplies (i.e. patient snacks, restroom supplies, etc.) and ensuring the office is presentable to all patients at all times. This may entail emptying trash and light housekeeping duties throughout the office
• Track consultations and take appropriate action when there is no response
• Perform admin tasks such as scanning, filing, data entry, and answering phones
• Schedule lab reviews and patient follow-ups virtually and/or in-person
• Educates patients by providing medication and diet information and instructions; answering questions in conjunction with physician
• Completes records by recording patient examination, treatment, and test results
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Enhances Center reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Handling medications such as counting, recording the number of doses given to patients or doctors and explaining how to take medications
• Ensure assigned center is exceeding sales targets, with responsibility for direct oversight and selling/education in support of center goals
• Optimize in-store merchandising and brand presentation. Conduct regular inventory checks and elevate any issues to leadership as needed
• Meet regularly with leadership to conduct center business review meetings and plan strategically to deliver on defined results for sale/retail objectives
• Any other assigned administrative duties as required
• Regular and reliable attendance is an essential function of the job

Requirements:

What you bring to the table

• A relationship builder with high EQ and collaboration skills that allow you to be effective at influencing a variety of stakeholders, including physicians
• A communicator, motivating health coach with exceptional clinical knowledge in the health and wellness space especially with regard to proper supplementation and in nutrition and exercise consultations
• Demonstrate a self-starter mentality with a roll of your sleeves and get things done, making tangible impacts to our collective success (nothing is beneath you)
• Relentlessly focused on optimization (entrepreneurial spirit), reaching our goals
• Familiarity with HIPAA compliance and healthcare best practices (nice to have)
• Must possess judgment, strong work ethic, professionalism, and integrity
• Understanding of basic math functions including division, multiplication, and percentages
• Punctual attendance and ensures work responsibilities are covered when absent
• Demonstrated accuracy and thoroughness in execution of assigned tasks

Minimum Qualifications:

• Bachelor’s degree in Nutrition, Exercise Science, Physiology, Biochemistry, Health Science, Kinesiology or related field or equivalent experience
• CPR/AED/First Aid Certification
• American College of Sports Medicine (ACSM) Certification (preferred)
• At least five years of health-related teaching or coaching experience as a Personal Trainer, Fitness Instructor, Coach, or Nutrition Counselor
• 2+ years of client and/or patient facing sales/retail or service industry experience, with demonstrated responsibilities within administrative or operational support roles (nice to have)
• Certified Medical Assistant (CMA) certification (nice to have)
• Ability to maintain strict confidentiality regarding sensitive patient information and proprietary information
• Passionate about longevity, healthy aging, healthcare and committed to personal self-care, healthy lifestyle, and personal growth
• Must be professional, neat, and well-groomed in appearance

How We Hire

Great care and thoughtful consideration go into every hiring decision we make, and we’re proud of the team and culture we continue to build at Cenegenics. We are looking for ambitious, mission-driven builders who want to do meaningful work at scale. Whether you are a clinician, operator, marketer, technologist, or business leader, you'll have the opportunity to work alongside exceptional people who are passionate about challenging conventional healthcare and creating a future where people can thrive for longer.

At Cenegenics, we believe excellence is a choice. We move fast, think big, embrace accountability, and are united by a shared mission. Join us in building the future of preventative healthcare and helping millions of people live better, longer, stronger lives.

What we value

• Family – we are a team that takes care of one another and helps each other perform at our best
• Possibilities – we make the impossible possible. To our members we say, “We can make that work”
• Excellence – in everything we do, big and small, we do it right – consistently
• Integrity – we speak up and do the right thing
• Collaboration – new ideas are best actioned together
• Diversity – different backgrounds and perspectives better everything we do
• Innovation – out of the box thinking happens every day here!

Investments in your health

• A flexible working environment
• 100% employer-paid employee medical, dental, vision, short-term disability and life insurance/AD&D for eligible employees
• Voluntary health benefits (life insurance, critical illness, and accident coverage)
• Health Savings Account with company contributions (subject to plan selection)
• Employee Assistance Plan (EAP)
• Worldwide Emergency Travel Assistance Program
• Paid vacation, sick, bereavement and jury duty for eligible employees
• 10 paid holidays annually
• Education assistance program
• Employee Referral Program
• Paid volunteer time off and team events
• Generous 401(k) company match
• Gym dues reimbursement
• Employee Discounts
• Other great perks and benefits!

Cenegenics is an Equal Opportunity Employer

Cenegenics is an Equal Opportunity Employer. Cenegenics does not to discriminate against any applicant or employee based on actual or perceived—or association with others of an actual or perceived—race, color, religious creed, sex or gender, national or ethnic origin, age, physical or mental disability, medical condition (including pregnancy, childbirth, and related conditions), genetic information, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, citizen or immigration status, or any other basis protected by federal, state, or local laws. Cenegenics also prohibits harassment of applicants and employees based on any of these protected categories. Cenegenics participates in E-Verify.

Not sure if this is you?

We want a diverse team, with a broad range of experience and perspectives. If you don’t meet 100% of the above qualifications, you should still consider applying. We carefully consider every application, and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.