IT Support Specialist

IT Support Specialist, Cognito Therapeutics, Inc.

Location: Cambridge, MA, USA, Full-time

Company Description

Cognito Therapeutics, Inc. is a venture-backed (Morningside Ventures, FoundersX, IAG, Starbloom) late clinical stage company translating scientific findings from MIT into therapeutic approaches for brain health, including Alzheimer's disease and other neurodegenerative conditions. We were awarded a Breakthrough designation by the FDA in December 2020 based upon our feasibility data that showed our therapy's strong safety profile and a notable preservation of cognition and function in patients with mild-to-moderate Alzheimer's. We completed enrollment in our pivotal study, HOPE, in June 2025 and expect to release topline data from the trial in summer 2026. We are a fast-moving, highly motivated team of innovators with the ambitious goal of helping millions of patients and caregivers around the world who are impacted by neurodegenerative conditions. With our patented brain stimulation technology, we are committed to developing convenient, safe and effective neuroprotective therapies to improve brain health and well-being for all.

About the Job

The IT Support Specialist will be onsite and provide onsite and remote technical operations and support for employees and business operations, ensuring a seamless day-to-day technology experience across the organization.

This role will support employee workstation setup, conference room technology, troubleshooting hardware and software issues, onboarding/offboarding support, technology administration and integration, and coordination with external IT vendors. The ideal candidate is proactive, organized, customer-focused, and comfortable supporting a fast-paced office environment.

This is a highly visible, hands-on role that will partner closely with employees across all departments to maintain a productive and reliable workplace technology environment.

Key Responsibilities

Employee Technical Support

• Provide onsite and remote IT support for employees across hardware, software, and connectivity issues
• Troubleshoot laptops, monitors, docking stations, printers, peripherals, and mobile devices
• Respond to help desk requests and resolve technical issues in a timely manner

Assist employees with password resets, MFA support, and basic account access troubleshooting Be the company contact to support the IT Managed Service relationship.

New Hire & Offboarding Support

• Prepare and configure laptops, monitors, accessories, and user accounts for new hires
• Support employee onboarding by ensuring all equipment and systems are ready on day one
• Coordinate equipment return and account deactivation during employee offboarding
• Maintain accurate inventory and tracking of IT equipment and assets

Conference Room & Office Technology

• Set up and troubleshoot conference room AV systems, Zoom/Teams meetings, and presentation technology
• Ensure conference rooms and shared workspaces remain operational and meeting-ready
• Support onsite meetings, town halls, and company events as needed
• Coordinate repairs or escalations with external IT or AV vendors when necessary

Systems & Operational Support

• Assist with software installations, updates, and routine maintenance
• Administer, manage, and integrate technology
• Support office Wi-Fi, printers, and shared technology systems
• Help document IT procedures, troubleshooting guides, and onboarding instructions
• Escalate more advanced infrastructure or security issues to external IT partners as appropriate

Vendor & Cross-Functional Coordination

• Partner with external managed service providers and IT vendors to support ongoing operations
• Collaborate closely with People Operations on onboarding and employee experience initiatives
• Support compliance and security best practices related to company devices and systems

Qualifications

• 2-5 years of experience in IT support, help desk, workplace technology, or desktop support roles
• Experience supporting Mac and/or Windows environments
• Familiarity with:
• Google Workspace and/or Microsoft 365
• Zoom, Microsoft Teams, and conference room AV systems
• Basic networking and Wi-Fi troubleshooting
• Device setup and user account support
• Strong troubleshooting and problem-solving skills
• Excellent customer service and communication abilities
• Ability to prioritize multiple requests in a fast-paced environment
• Startup, biotech, healthcare, or life sciences experience is a plus

Skills & Competencies

• Strong customer-service mindset and responsiveness
• Highly organized with strong attention to detail
• Ability to explain technical issues clearly to non-technical users
• Proactive, dependable, and solution-oriented
• Comfortable working independently in an onsite support role
• Team-oriented with a collaborative approach

Why Join Cognito Therapeutics?

• Opportunity to support a mission-driven organization advancing innovative therapies
• Collaborative and fast-growing company environment
• Visible role with meaningful impact on employee productivity and office experience
• Competitive compensation, benefits, and growth opportunities