Cage and Player Services Supervisor
Riolasvegas
- # Cage and Player Services SupervisorApplylocations: Rio Las Vegas, Nevadatime type: Full timeposted on: Posted Yesterdayjob requisition id: JR101451**WHAT YOU’LL DO**The Cage Cashier and Player Services Lead is responsible for safeguarding company assets. This role requires a commitment to delivering exceptional customer service, explaining casino programs and promotions to guests, and maintaining accuracy in all financial transactions. Your unique ability to work with other professionals will allow our guests to experience an unmatched rewards program and gaming experience. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.**ROLE EXPECTATIONS*** Supervise the Cage Cashier/Player Service Representatives that are responsible for enrolling new guests as members into the loyalty program.* Oversee the day-to-day leadership responsibilities of the new Rio Loyalty Program.* Answer and assist with all questions and concerns regarding promotions, offers and tier status, etc.* Maintain an advanced working knowledge of everything related to the casino loyalty program, upcoming promotions and special events, and general property information.* Plan and execute all training of Loyalty Club employees.* Coordinate and direct the day-to-day activities of the Cage Cashier/Player Services Representative.* Perform the duties of the Cage Cashier/Player Services Representative when needed.* Issue comps and marketing offers/promotions for guests.* Handle guest and employee interactions via email, telephone, and in person.* Facilitate the flow of information throughout the department by attending regularly scheduled departmental meetings and conveying accurate information to employees on all shifts.* Maintain accurate departmental training and other required documentation.* Resolve guest and employee opportunities providing immediate service recovery and coaching as necessary.* Must be willing and able to work a flexible schedule to include nights, holidays, and weekends. Work in a fast-paced, busy, and somewhat stressful environment.* Assist the Cage Cashier/Player Services Manager and Leadership as needed.* Monitors quality standards within the department, delegation of daily work, running shift reports for the department, and verifies and approves appropriate transactions in accordance with internal control standards.* Assist the Casino Cage Cashier/Player Services Reps in ensuring the banks are balanced within the department at the end of the shift in accordance with departmental variance policy and reviews all the reports or forms accurately in compliance with Title 31.* Excellent customer services and maintains the highest level of guest service program to all guests, resolve guest complaints.* Assist Cage Cashier/Player Services Manager on work schedules, vacation requests, attendance records, to ensure proper staffing levels.**SUPERVISORY RESPONSIBILITIES*** This position does not have supervisory responsibilities.**REQUIREMENTS*** Must be at least 21 years old.* High School Diploma or GED equivalency.* At least one year of Casino or Hospitality industry experience.* At least six months experience in banking, casino cashiering or similar currency role.* Strong written and verbal communication skills with the ability to effectively communicate in English.* IGT experience preferred.* Basic computer skills with Microsoft Office and Outlook* Ability to learn and comprehend the use of all business applications and software.* Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.* Ability to work with other employees, guests, and management to establish and maintain effecting working relationships.* Must be willing and able to work a flexible schedule to include nights, holidays, and weekends* Work in a fast-paced, busy, and somewhat stressful environment* Demonstrate reliability through consistent attendance, adaptability to changing business needs, and participation in required meetings and training sessions**CERTIFICATIONS, LICENSES, REGISTRATIONS*** Must be able to qualify for licenses and permits required by federal, state, and local regulations.**PHYSICAL REQUIREMENTS*** The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job.* While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.* The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined space.**WORKING CONDITIONS*** The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.* Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.*Rio Las Vegas* *is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Dreamscape makes hiring decisions based solely on qualifications, merit, and business needs at the time.*### Bold souls and big thinkers wanted.Join our team at Rio Las Vegas, where innovation and unparalleled hospitality create a dynamic workplace. We go beyond the expected to offer unique and unforgettable experiences to every guest. As a member of our talented team, you'll be part of an unmatched story of service and passion, where every endeavor is a pursuit to redefine hospitality in the heart of Las Vegas. ***Join us as we transform this iconic property and its bright future.***
- J-18808-Ljbffr Riolasvegas
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Cage and Player Services Supervisor in Las Vegas, NV vacancy
- Riolasvegas in Las Vegas is hiring a Cage and Player Services Supervisor to supervise cashiers and enhance customer loyalty experiences. This role requires strong communication skills and a dedication to exceptional guest service. Applicants should have at least one year...SuggestedFlexible hoursNight shift
- ## Senior Cage Operations Manager - AriaApplylocations: Property - Ariatime type: Full... ...Are you enthusiastic about being a team player in one of the most fascinating industries... ...best practices, evaluating new products, services, and technology, and staying informed on...SuggestedShift work
$160k
...Skillz, the first publicly-traded mobile eSports platform that hosts billions of casual mobile gaming tournaments for millions of players worldwide, is revolutionizing the gaming industry. By fostering social competition within games, the Skillz platform helps developers...SuggestedCasual workWork at officeWorldwideSkillz
Las Vegas, NV4 days ago- Skillz, the mobile eSports platform, is seeking a high‑impact leader to optimize player operations and create exceptional experiences for millions of players worldwide. You will lead cross‑functional teams across Product, Engineering, Payments, Compliance, VIP, and Operations...SuggestedWorldwide
- Skillz is seeking a high-impact Player Operations Lead in Las Vegas to enhance player experiences globally. In this role, you will spearhead initiatives across player support and payments, ensuring seamless operations while managing a high-performing team. The ideal candidate...Suggested
- MGM Resorts International seeks a Senior Cage Operations Manager for their Aria property in Las Vegas, Nevada. The role involves overseeing cage operations, ensuring compliance with regulations, and managing departmental efficiency. Ideal candidates will have at least...
- Boyd Gaming in Las Vegas is seeking an assistant for the Casino Cage who will protect assets and conduct monetary transactions. The candidate will serve customers, maintain asset balance, and ensure compliance with gaming regulations. Applicants must be at least 21 years...
- Station Casinos LLC. in Las Vegas is seeking a Cage Supervisor responsible for overseeing daily cash handling and ensuring compliance with regulatory requirements. The ideal candidate has 1-2 years of experience and a basic understanding of accounting and gaming regulations...Flexible hours
- ...Responsibilities Safeguard company assets. Oversee entire Casino Services operation including payroll, cost control, scheduling of... ...experience and a minimum of one (1) year in the casino Cage or Casino Services or Player’s Club with one (1) year of supervisory experience. #J-...Local areaShift workNight shift
- Caesars Entertainment in Las Vegas is looking for a Cage Cashier Supervisor responsible for managing financial transactions and offering exceptional service to guests. The role involves supervising staff, adhering to compliance regulations and ensuring confidentiality...
$20 per hour
...everything they do. Job Summary: OGXis seeking Show Tech Services Floor Supervisors to assist with overseeing the Show Services Team and maintaining... ...oriented Ability to multitask Reliable proactive team player Your experience: High school diploma (or its equivalent),...Hourly payPart timeWorldwideFlexible hoursShift workAfternoon shift$80k - $85k
...Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win. Core Purpose: To create loyal,... ...District Operations Manager is responsible for overseeing the Service team and supporting day-to-day Operations tasks, including but...Daily paidFull timePart timeEŌS Fitness
Las Vegas, NV1 day ago- ...candidate to manage the bank drawer and bankroll, handle customer credit applications, and supervise in the absence of the Cage Shift Supervisor. Ideal candidates must possess strong cash handling skills, effective communication abilities, and be proficient with Microsoft...Work at officeShift work
$15 - $16 per hour
...Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win. Core Purpose To create loyal, lifelong... ...club walks and bathroom checks. Provide exceptional customer service to parents and guardians, addressing inquiries, concerns, and feedback...Hourly payDaily paidFull timePart timeShift workWeekend workAfternoon shiftEŌS Fitness
North Las Vegas, NV16 days ago$15 - $16 per hour
...Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win. Core Purpose To create loyal, lifelong... ...club walks and bathroom checks. Provide exceptional customer service to parents and guardians, addressing inquiries, concerns, and feedback...Hourly payDaily paidShift workWeekend workAfternoon shiftDormont Manufacturing Company
Las Vegas, NV21 hours ago- ViziRecruiter,LLC. is seeking a Casino Services Supervisor in Las Vegas, Nevada. In this role, you will oversee the Casino Services operation, ensuring compliance with regulations while maintaining high guest service standards. Candidates must have experience in cash handling...Shift work
- ## Environmental Services Supervisor - BellagioApplylocations: Property - Bellagiotime type: Full timeposted on: Posted Todayjob requisition... ...and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM...Shift work
- Director of Business and Player Development #2026-2418 Job Description YOUR MISSION (The Job Description) This position is responsible... ...ensure the profit growth and expansion of company products and services Assess, anticipate and react to the competitive marketplace in...Work at officeFlexible hoursShift workNight shift
$58.69k - $65k
...Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win. Operations Manager , reporting to the District Operations Manager, is responsible for overseeing the Service team as well as day‑to‑day tasks resulting in Operational...Daily paidFull timePart timeFlexible hoursEŌS Fitness
Las Vegas, NV4 days ago- ...Logistics and Decorating. Delivery of the highest level of customer service in the most efficient manner possible. Reports directly to the... ...basic financial and computer skills Must have: Integrity Team player Adaptability & Composure Business & Financial Acumen Customer...Full timeShift workNight shiftWeekend work
Global Experience Specialists
Las Vegas, NV21 hours ago $55k - $58k
...Job Description Job Description:\n\n Job Title: Event Services Supervisor Department: Hospitality Reports to: Associate Director, Events... ...platforms. Other Skills and AbilitiesDesire to work as a team player and assist when and where needed.Demonstrates a high level...Full timeWork experience placementWork at officeLocal areaFlexible hoursShift workAfternoon shiftEarly shiftThe Smith Center
Las Vegas, NV21 days ago- ...diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM... ...an exceptional guest experience in accordance with MGM Resorts service standards.**THE DAY-TO-DAY:*** Works closely with the Senior...Shift work
MGM Resorts International
Las Vegas, NV4 days ago - ...reporting results back to their team and other managers. The Guest Service Department Manager's responsibilities may include making sure... ...or hospitality environment. We're looking for positive team players with flexible schedules who like to have fun, with the passion...Temporary workLocal areaFlexible hoursShift work
McDonald's
North Las Vegas, NV4 days ago $18 per hour
...reporting results back to their team and other managers. The Guest Service Department Manager's responsibilities may include making sure... ...or hospitality environment. We're looking for positive team players with flexible schedules who like to have fun, with the passion...Local areaImmediate startFlexible hoursShift workMcDonald's
Las Vegas, NV3 days ago- Nevada Community Enrichment Program (NCEP), a program of Accessible Space, Inc., is currently seeking a qualified Full time Services Supervisor to join our team! We are a successful, growing, long-established organization - with an amazing clinical team! Our comprehensive...Full timeWork at office
- ...Operational Excellence and our Recipe for Service. A Back of House Manager's three main... ...Team Be a friendly and encouraging team player Open and/or close and lead shifts... ...Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager,...Full timePart timeMonday to FridayFlexible hoursShift workNight shiftWeekend workDay shift
Chick-fil-A
North Las Vegas, NV2 days ago - ...focuses on using statistical analysis to identify undervalued players. In addition to their success on the field, the A's also have a... ...and the professional development of the box office and game day service teams. As the organization prepares for the transition to the new...Full timeWork at officeNight shift
$126k - $234k
...V Benefits World Leader in Gaming Entertainment Robust benefits package Global career opportunities Our Values All about the Player Talent Unleashed Collective Brilliance Good Business Good Citizen Travel Expectations Up to 25% Pay Range $126,000 - $234,000...Full timeWorldwideVisa sponsorshipWork visa- ...Job Title Retail, Store Ops Job Description PURPOSE: Provides excellent customer service and ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Assists with the...Work at officeLocal area
- ...diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM... ..., overseeing both pool operations and food & beverage service to deliver a seamless, elevated guest experience. You will lead...Local areaShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Cage and Player Services Supervisor. Be the first to apply!
Related searches
- manager of environmental services Las Vegas, NV
- member service manager Las Vegas, NV
- director of community services Las Vegas, NV
- director global services Las Vegas, NV
- service sales manager Las Vegas, NV
- director surgical services Las Vegas, NV
- regional service manager Las Vegas, NV
- service team manager Las Vegas, NV
- assistant director student services Las Vegas, NV
- director network services Las Vegas, NV