NICE CXone / inContact Developer

Position Overview
We are seeking a hands-on NICE CXone / inContact Developer to own the development, configuration, administration and ongoing support of our NICE CXone contact center environment.

This person will serve as the technical subject matter expert for the platform, combining development responsibilities—such as IVR and Studio scripting, routing and integrations—with day-to-day administration and platform support.

The ideal candidate has deep hands-on NICE CXone/inContact experience and is comfortable working directly with contact center leadership, business stakeholders and technical teams.

Development & Configuration

• Design, develop and maintain IVR, call flows and routing solutions using NICE CXone Studio

• Configure and optimize ACD, skills, queues, routing profiles and business rules

• Develop and support integrations between NICE CXone and internal or third-party applications

• Work with APIs, web services, JSON and other integration technologies

• Troubleshoot and enhance existing Studio scripts and contact flows

• Identify opportunities to automate processes and improve the customer and agent experience

Administration & Support

• Administer and maintain the NICE CXone / inContact platform

• Manage users, roles, permissions, teams, skills and agent configurations

• Configure and maintain queues, routing rules and contact center workflows

• Support onboarding, offboarding and ongoing user administration

• Monitor platform performance and troubleshoot system, routing and configuration issues

• Manage platform changes, testing and production deployments

• Partner with NICE and other vendors when escalation or advanced support is required

• Maintain technical documentation, configurations and operational procedures

Required Qualifications

• 3+ years of hands-on experience with NICE CXone / NICE inContact

• Experience with both platform administration and development/configuration

• Strong experience with CXone Studio and IVR development

• Experience configuring ACD, skills-based routing, queues and call flows

• Experience managing users, roles, permissions and agent configurations

• Experience working with REST and SOAP APIs, web services and integrations

• Familiarity with JavaScript, Python, C#, Java or another scripting/programming language

• Strong troubleshooting and problem-solving skills

• Ability to work directly with both technical teams and business stakeholders

Preferred Qualifications

• NICE CXone certifications

• Experience integrating CXone with CRM, ticketing or enterprise applications

• Experience with Salesforce, ServiceNow or similar platforms

• Experience with NICE CXone Workforce Management, Quality Management, Analytics or AI capabilities

• Experience supporting a large or complex enterprise contact center

Compensation and Benefits
$120-140K per year
Medical Insurance, Dental Insurance, Vision Insurance, 401k match

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