Product Support Analyst

To support the scaling of Serko.ai, the hybrid Product Support Analyst will deliver first-class technical support, troubleshoot product inquiries, and ensure corporate clients effectively utilize the platform while working in a dynamic team environment in Dallas, Texas. Key responsibilities Provide primary technical and functional support via phone and email, addressing client queries and application issues Investigate and resolve client problems promptly, keeping clients updated on resolution progress Maintain detailed records of client communications and technical solutions, contributing to the knowledge base and best practices Required qualifications Hands-on experience with AI tools to enhance productivity and optimize support workflows Strong diagnostic capabilities to analyze issues and deliver effective technical solutions Exceptional written and verbal communication skills for engaging with both technical and non-technical stakeholders Solid understanding of business solutions within a corporate context Prior exposure to corporate travel management or travel technology is advantageous but not essential